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Quality Support Coordinator
3 months ago
**Role: Quality Support Coordinator**
**Location: BCA Corby**
**Working hours**:Monday - Friday 8:30-17:30**
**At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.**
**We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.**
**Why choose BCA?**
- Employee Assistance Programme, supporting our staff wherever and whenever
- Number of schemes including Eye care, Cycle to Work and Referral scheme
- Access to The Constellation Hub providing online and store discounts with a range of retailers as well as access to competitions for sporting event tickets
- Trainings, Courses & Apprenticeships available for all staff
- Discounts on AA memberships
- Deals on new vehicles for you, your friends and family
**About the role**
This role will be based at our office at BCA Corby.
**Responsibilities**
- Monitor and report daily internal & customer quality key performance indicators.
- Creation of daily management reports and performance dashboards
- Develop standardised reporting methods.
- Promote and support the effective use of data, information, knowledge and technology to monitor and maximise vehicle quality and concern resolution.
- Support improvements in data quality.
- Conduct data analysis and provide accurate reporting to assist Quality Engineers in resolving concerns.
- Propose and formulate improvement activities based on factual data to reduce concerns and improve overall quality.
- Assist in reporting product and process audits on-site.
**Who you are.**
- Proficient in data analysis techniques.
- Demonstrable experience with Power BI and dashboard creation is highly advantageous.
- Familiarity with Quality processes and principles
- Self-motivated, proactive team player
- Excellent grasp of the Product Quality Standard.
- Strong verbal and written communication skills.
- Proficient in using Microsoft Office tools such as Excel, PowerPoint, Visio, and Outlook.
- Experience or demonstrable expertise in a similar Quality Support Role within another industry.
- Strong people skills and ability to engage effectively with stakeholders.
- Exceptional attention to detail.
**Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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