Customer Service Officer

1 month ago


West Yorkshire, United Kingdom Eden Brown Synergy Full time

I am working with a NHS Organisation based in Leeds who are looking for experienced Customer Service Advisors for 6 months initially.

The roles are full time, to start ASAP and paying £11.77 PAYE + holiday pay.

**Role Overview**

To assist in the provision of transaction processing services to one or several clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.

**Key Responsibilities**
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work daily.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.

Thank you

Charlotte

Eden Brown Synergy is an equal opportunities employer.


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