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Customer Service Advisor

3 months ago

West Yorkshire, United Kingdom Priority Recruitment Full time

**Full time, 37.5 hours per week**

**Paid Weekly - £10.50/hr**

**~ 3 months duration with temp to perm opportunity**

**Hybrid - Circa 2-4 weeks training in office, then home based.**

Are you someone that can excel in a fast paced environment where the goal is to really support customers rather than make sales? Love being on the phone with customers but hate to cold call?

**Role Responsibilities**:

- Communicate directly with customers to capture information, understanding their requirements and resolve their immediate situation
- Follow company structure throughout all calls
- Liaise with business partners to resolve the customers situation, potentially working with external suppliers and companies
- Build rapport with customers to ensure needs are met
- Speak with a wide range of the public in a friendly, clear and engaging way
- A background in delivering exceptional customer service standards in a sales or service driven environment
- Possess a positive attitude to working as part of a team and on your own initiative
- Motivated to achieve service targets and goals, possess a 'can-do' attitude, and have an open mind to learn from the best in the business
- Typical working hours are 09:00am-5:30pm, however the departments opening hours are 8am-8pm including Saturdays so some flexibility will be needed.

**Our Client**:
A large professional motor services company, they service their clients with a range of innovative technological solutions, vast industry knowledge and fantastic soft services.

**Rewards**:

- 25 days holiday per year +bank holidays
- Life Assurance
- 4% Company Pension Contribution
- Flexible Benefits
- Third-Party Discounts
- Fun & friendly working environment with excellent remote support
- Learning and development throughout your career
- Genuine career prospects with a major company in a well respected professional services field

Department is open 8AM>6PM, ideally you would work 8:30>5 or 9>5:30 during your temp time. Once made permanent you would normally work 8:30>5pm, with some 8-4:30 and some some 9:30>6pm. You would also need to cover a 9-1 on Saturdays around once every 6 weeks.