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Customer Service Advisor

2 months ago

West Yorkshire, United Kingdom TribePost Full time

**Benefits Available**: BUPA healthcare, Company Pension Scheme, 31 days holiday (pro rata), Free parking, Free tea / coffee / soft drinks

**We are Innserve Ltd, we keep Britain pouring**

Here at Innserve we supply, install and maintain beer and drinks systems to over 80000 outlets across the UK.

Our Customer Service Centre in Tadcaster plays a key role in ensuring our customers can keep pouring drinks for their patrons.

No previous experience needed - if you have great administrative and customer service skills, you’ll thrive in this post.

**The Role - Customer Service Advisor**:

- Fully comprehensive training will be provided.
- You’ll be speaking to customers over the phone, giving them assistance with their drinks dispense equipment. You’ll determine if diagnostic help can be give over the phone to fix the problem straight away or whether a visit from a specialist technician needs to be booked.
- Logging calls and following up on diagnosed calls to ensure great customer service is always given.
- Hybrid working available - we are flexible to work around you (our team normally spend 60% of their time at home and 40% in the office).

**Who are we looking for?**
- You will be approachable and helpful to provide a high level of customer service.
- You will have excellent verbal communication skills.
- You will be able to effectively use a computer during real-time conversations with customers.
- You will be a strong team player who wants to succeed.
- You will be happy to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
- An understanding of the licensed trade would be a distinct advantage, but not essential.
- No previous experience needed

**If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY’ today, forwarding an up to date copy of your CV for consideration in the first instance**

We’d love to hear from you. Innserve is committed to being an equal opportunity employer.

No agencies please.