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Customer Service Advisor

2 months ago

West Bridgford, United Kingdom Service Care Solutions Full time

Job Title - Customer Service Advisor

Location - Nottingham NG2

Contract - Temp 8 weeks.

Hours - 37

Role summary - The company is currently seeking a highly motivated and experienced Complaints and Information Support Officer to join the Chief Executive's Department. This role is pivotal in ensuring the delivery of first-class customer service and managing a variety of information requests and complaints procedures.

Key Responsibilities:

Provide support to the Complaints and Information Team, handling statutory and non-statutory complaints, Freedom of Information requests, and Data Subject Access requests.
Offer advice and guidance on services, policies, and processes, including complex queries.
Assess, log, and acknowledge customer contacts, ensuring enquiries are correctly referred.
Manage and diffuse challenging calls and visitors, escalating matters appropriately.
Responsible for financial management processes, including processing orders and invoices.Requirements:

Ensure accuracy and quality of work within different systems, adhering to statutory timescales and data protection legislation.
Uphold corporate policies and financial regulations.
Support all operational processes within the team efficiently and effectively.
GCSE level education or equivalent job-related experience.
Detailed knowledge of effective administration management and customer service.
Advanced working knowledge of Microsoft Office Suite and Customer Management Systems.
Excellent communication skills, with the ability to negotiate and influence people.
More than 12 months experience in a similar role, providing high-quality customer and business support.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)