Guest Service Agent

4 days ago


Blackpool, United Kingdom Blackpool Promotions Full time

**About the Role**:
We are seeking a dynamic and customer-oriented Call and Sales Agent to join our Guest Services team in Blackpool. In this role, you will be the first point of contact for potential guests looking to book stays in our network of hotels. Your primary responsibility will be to manage bookings over the phone, providing exceptional service and detailed information about our hotels and services. Additionally, you will have the opportunity to engage in face-to-face interactions with guests, upselling hotel amenities and local attractions.

**Key Responsibilities**:

- Handle incoming calls for hotel bookings, providing detailed information about hotel features, room types, pricing, and availability.
- Utilise persuasive sales techniques to maximize revenue through room bookings and upselling premium rooms and services.
- Engage with guests in person at the hotel premises, recommending and upselling additional services such as all-inclusive packages, dining experiences, and local tours/attractions/shows.
- Maintain accurate records of all interactions, bookings, and sales in the customer relationship management (CRM) system.
- Collaborate with the hotel management and marketing team to stay informed about current promotions and special offers.
- Provide exceptional customer service, addressing any queries or concerns with professionalism and courtesy.
- Collect and analyse customer feedback to identify trends and areas for improvement.
- Reply promptly to any customer complaints.
- Maximise review feedback on external platforms such as trip advisor
- Participate in regular training sessions to enhance sales techniques and product knowledge.

**Qualifications**:

- Proven experience in sales, customer service, or a related field.
- Excellent communication skills, both verbal and written.
- Ability to persuade and influence others in a positive manner.
- Knowledge of the local area and attractions in Blackpool is a plus.
- Proficiency in using computers and CRM systems.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings and weekends.

**We Offer**:

- Competitive salary with commission-based incentives.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Discounts on hotel stays and services within our network.

If you are a motivated individual with a passion for sales and customer service, and you enjoy working in a dynamic hospitality environment, we would love to hear from you. Join our team and be a part of Blackpool's thriving tourism industry

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 08/05/2024



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