Ed Admin Support

2 weeks ago

Keighley, United Kingdom Airedale NHS Foundation Trust Full time

**DEPARTMENT**: Emergency Department

**VACANCY**: ED Admin Support Clerk

Would you like to be part of a team that works well together, always there to help each other?

If you answered yes, Airedale NHS Foundation Trust would love to hear from you.

An excellent opportunity has arisen to join the vibrant, warm and friendly Reception team within the Emergency Department at Airedale NHS Foundation Trust Hospital.

This is a challenging role working as the first point of contact for patients coming into the A&E department. You are the first point of contact patients will have at the hospital

**Previous applicants need not re-apply**
- Register patients coming into the Emergency department, using the electronic computer system (SystmOne), ensuring that all relevant patient information is taken and recorded accurately.
- Discharge patient records from SystmOne, ensuring all coding is complete and accurate ensuring clinical pathways are followed as per Trust policy.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner always.
- Escalate any concerns over patients to the relevant clinical staff
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GPs, patients, relatives, members of the public and other organisations
- Deal with face-to-face enquiries from patients and clinical staff within the department

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes.

Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.

For further information and full details of the role please see attached the job description and person specification.

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