Part-time Customer Service Advisor

3 weeks ago


Holborn, United Kingdom English Rural Full time

Job description

**Part-time Customer Services Advisor**
**Location**: Lower Eashing, Guildford, Surrey
**Salary**: £19,076 per annum - Actual salary. £31,792.00 per annum FTE

**Benefits**: Health & welfare package and generous contributory pension scheme
**Holiday**: 30 days plus bank holiday allowance (pro-rata)
**Contract**: Part-time - 22.5 hours per week (Wednesday, Thursday, Friday)

**About English Rural**:
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,500 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. This is a new role created following a reorganisation of the resident services team. The Association has a main office in central London with all service activity delivered from a separate office in Lower Eashing.

**About the Role**:
We are seeking a motivated and enthusiastic individual to join our newly created Customer Services team, focused on delivering exceptional service to our residents. As a Customer Services Advisor, you will be part of a dedicated contact hub, working alongside technical and housing specialists, and playing a pivotal role in cultivating a culture of customer excellence. Your primary responsibility will be to provide prompt and effective first-line responses to resident inquiries.

**About You**:
To excel in this position, you should have prior experience in customer services, preferably within a housing association or property-related setting. Excellent communication and interpersonal abilities are essential for this role, as well as a collaborative attitude and the capability to thrive in a fast-paced environment. Strong administrative and organizational skills are necessary for managing day-to-day tasks. Familiarity with property maintenance, tenancy management, and rural communities is highly desirable.

**Closing Date**: 12pm on 25th June 2023
**Interviews**: Week commencing 30th June 2023

**Interested?**

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.



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