Property Co-ordinator

**Property Co-Ordinator **(3508)****:
**Overview**:
**Ref**:
3508

**Salary**:
£30,000 - £30,000/annum

**Location**:

- United Kingdom - England - Greater London - Holborn

**Contract Type**:
Permanent

**Posted**:
29 February 2024

**Closing date**
14 Mar 2024 23:59

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

***The Role - **Property Management Co-Ordinator**

Working Pattern: This is a full time role and offers hybrid working..

**Duties/Key Responsibilities**
- Lead and manage the administration of the client's customer portal. Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Assist with updating systems following Shared Ownership completions and ensuring relevant teams are aware of properties that have completed.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
- Communicate clearly and effectively with residents, managing the digital customer contact.
- Produce accurate, high quality and customer focused written work.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Develop positive and effective relationships with individual residents, the client and other stakeholders.
- Administer invoices received on the contract with finance teams.
- Assist with the management of void properties prior to letting when required.
- In keeping with Pinnacles values, you will ensure you bring added value to the contract, beyond the basic requirements of the role.
- Any other projects or duties as determined by Management

**Skills Required**:

- Be able to work proactively under own initiative
- Excellent administrative skills
- There will be completing deadlines so good organisational skills are key
- Be able to perform a whole range of housing management and administrative tasks.
- Good customer service skills and the ability to work within an ever changing environment
- IT skills (Word and Excel and relevant software)

**Contact information**:
Legal&GAH Mock