Kyc/lob Relationship Review Team Lead

3 weeks ago

Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

JPMorgan Chase & Co. is expanding its consumer business by launching a new digital bank in the UK. We are working to build a best-in-class Financial Crime (FinCrime) Operations function in Edinburgh as we embark on this exciting chapter in the continued growth of our UK business.

The LOB Escalations Team is responsible for; assessment of escalations raised by various teams for review; decision making on if the rationale for an offboarding/retain recommendation is acceptable and provide an outcome; identification of red flags to assess whether the case requires escalation to the committee; completion of follow up actions on the back of an exit decision; managing the relationship review journey and ensuring we remain compliant within our SLA's. The role of the LOB Escalations Team Lead will be responsible for the day-to-day management and oversight of the LOB Escalations Team. Their responsibilities will include being the teams referral point and acting as the SME on all things LOB Escalations.

**Key Responsibilities**
- Manage LOB Escalations pipeline of incoming cases, ensuring prioritisation and timely execution.
- Chair the LOB Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
- Direct oversight of the LOB Escalation Quality Control Checks, ensuring all LOB Escalations cases are reviewed, assessed and decisioned correctly by Specialists.
- Manage performance of LOB Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Assist with change management for integration of LOB Escalations policy, procedures and training material updates for the LOB Escalations Team.
- Acting as the LOB Escalations Team referral point and providing SME knowledge to both your team and external stakeholders.
- Collaborate with management for new joiner training plans and ongoing knowledge sharing to the LOB Escalations Team, driven by stakeholder feedback and promoting best practice.
- Provide direct supervision and guidance that can be adaptable to both new hires and experienced LOB Escalations Specialists as needs are identified.
- Manage performance of LOB Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
- Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm.

**Essential Experience/Skills**
- 4-5 years Banking/Financial industries experience.
- 2-3 years' experience of working within a relationship Review/AML or KYC Environment - strongly preferred.
- A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
- Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
- Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to drive change and get others onboard.
- Be comfortable with ambiguity, resilient with a growth mind-set and an exceptional attention to detail.
- Be a multitasker with the ability to prioritise - you can connect and maintain engagement with stakeholders, whilst researching and resolving issues
- The ability to identify and escalate control risks when required.
- Strong time management skills and the ability to instill this quality in others while working under pressure to fixed deadlines.
- Demonstrate an Independent decision-making ability, and strong analytical skills in order to draft, clear and concise reports.
- Experience of working within a digital bank and Microsoft Office a - preferred.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregna

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