Customer Service Specialist
1 month ago
**Play your part in our team succeeding**
In this role you will be on the front-line ensuring eBay orders are processed and fulfilled efficiently. You will work across a diverse range of online sellers in a fast-paced environment where no two days will be the same. Your ability to communicate effectively will be imperative to your success as we require someone who can maintain strong customer relationships and set realistic expectations.
**Responsibilities**:
- Manage customer requirements and expectations, ensuring operation services are meeting work-flow standard and key performance indicators.
- Be personable, professional and responsive while representing Orange Connex externally.
- Complete all system entry requirements timely and accurately. (Zendesk)
- 2 years or above relevant customer service working experience in the logistics industry, preferably with e-commerce fulfillment experience.
- Excellent communication skill: ability to interact effectively with people from different functions.
- Fluent English, both oral and written skills. Mandarin/German/Italian is a plus.
- Be familiar with Microsoft office software and PC skills.
- Good communication and coordination skills and able to work in a team.
- Eligibility to work in UK.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,400.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- London, W4 5PY: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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