Content Designer

1 month ago


Leeds, United Kingdom Yorkshire Building Society Full time

As a **Content Designer** in our Help & Support squad you will work with our Customer Services colleagues in transforming knowledge content and migrating it to Dynamics 365. This is a fixed term contract role which runs to the end of October 2024. There is a possibility of extension or a permanent role beyond that date.

This is a hybrid role with remote working and some onsite presence in our central Leeds or Bradford offices.

**About the role**

As **Content Designer**, youll be part of our wider Content Design team which sits within our User Experience Design team of content, UX design and user researchers. Our purpose is to ensure that every single page and screen is operating to our high standards and meeting customer or colleague needs. This role will work exclusively on our Knowledge Management transformation project. You will be redesigning legacy knowledge articles into highly usable content for our Customer Services colleagues in telephony and back office roles.

Were at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it.

**About you**

Youll be curious, always restless to learn more and improve how we work. You understand that expertise is a journey, not an end point. You will have
- A proven track record and experience in a Content Design role
- Proven experience of working in a project team, to tightly managed scope and deadlines whilst driving content improvements
- Worked in a multi-disciplinary team which includes hands on stakeholders
- Designed and iterated user-centred content efficiently and to a high standard
- Excellent people skills particularly collaborating, influencing and advocating for good customer or colleague outcomes
- Ability to prioritise your own workload and get stuck in to help the team

**About us**

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.

**About our Benefits**

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- **
Holiday.** Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus. **At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- ** Pension.** We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
- **Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- **My Benefits.** When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

**Ready to apply?**

**Want more information?



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