Customer Service Advisor

3 weeks ago

Baglan Industrial Park, United Kingdom The Recruitment Co Full time

The Recruitment Co. is urgently recruiting for a **Customer Service Advisor** to join our client's team based in the manufacturing industry in the Port Talbot Area. Immediate start available Paid weekly

**Rate of Pay**:£12.66ph With language skills
£11.17ph without language skills

**Hours/Shifts**:Monday to Thursday 8am-5pm and Fridays 8am-3.45pm. 38.75 hours per week.

**Contract**:Initial 3 month contract with the potential to be longer. Commencing Monday 13th February.

**Job Purpose**: As a Customer Service Advisor, you will be responsible for providing efficient and effective administrative support to the Sales Team, Partners and Key Retailers including account Managers. You will liaise closely with all departmentsacross the business, monitoring progress and coordinating efforts to ensure external and internal customer expectations are met in full and on time.

**Duties and Key Responsibilities**:

- Act as first point of contact for all enquiries from Sales Team relating to retailers / partners to provide updates, key information to aid the Sales team to perform their roles.
- Act as first point of contact for all customer enquiries, including amongst others: requests for information, new line forms, complaints, order and invoicing queries to ensure effective day to day running of the account.
- Deal with all aspects of customer orders, UK and Export, once they are received in the office, including amongst others: order entry, EDI, checking stock levels, preparing export paperwork, preparing procedure documents, liaising with internal departments,and issuing invoices to ensure customer service levels are met.
- Ensure communication is flowing effectively between the company and its respective partners as well as internally to improve customer service levels.
- Maintain customer price lists for your accounts, including the addition of new products and key operational information ensuring that all files and systems are kept up to date.
- Assist the Sales team to implement any sales projects, such as organising displays, clip strips, re-packaging requirements, or sending samples by providing appropriate documentation and liaising with internal departments to ensure correct implementation.
- Attending key retailer account meetings with the sales team, either via Teams or in person, as required, to facilitate the day-to-day management of the account.
- Attending trade shows from time to time as required

**This job description is not an exhaustive list of tasks performed and the job holder may be required to perform other duties of a similar nature**

**Experience, Skills & Knowledge**:

- A proven track record of administration and handling customer relationships
- The ability to speak fluently in one or more foreign languages (ideally Spanish and French) is desirable.
- Willing to take a hands-on approach to handle a busy and diverse workload
- Numerate, with a keen eye for detail
- Strong Microsoft office skills are essential particularly Excel and PowerPoint
- Accurate administrative and superior time management skills
- Strong communication skills are necessary for this role together with the ability to manage expectations proactively
- Knowledge of SAGE or similar programmes

If you feel you would be suitable for this role, please submit your CV for immediate response.

CPSwansea

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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