Customer Service
3 weeks ago
**Job Purpose**:
To ensure all orders are processed and entered on to our ordering system with efficiency and accuracy. To deal with all customer enquiries with a positive and helpful approach providing first class customer service.
**Duties**:
The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not exhaustive and other duties of similar type and level may be expected from time to time.
- To process orders received from external customers within strict timescales ensuring accuracy is maintained at all times.
- To ensure all orders are checked for accuracy before being released to the Planning Department, and to inform of any special requirements/products.
- To deal with internal and external customer enquiries professionally.
- To contact customers to advise on and resolve any problems with orders.
- Maintain customer filing system, ensuring it is kept up-to-date at all times.
**Requirements**:
- Adopt a courteous, helpful and professional manner when dealing with customers at all times
- Good Data Input Skills
- Good Interpersonal skills
- Flexible and creative
- Good P.C. skills
- Attention to detail and accuracy
- Drive and determination
**Job Types**: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 39 per week
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Canterbury: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Application deadline: 07/05/2024
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