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Student and Customer Services Officer
3 weeks ago
**Based: Canterbury and Home based**
**Salary: £12,597 per annum (this is a pro-rated amount of the full-time equivalent of £25,194 per annum)**
**Hours: 18.75 hours per week, Monday to Friday**
**Contract: 12 months**
**Do you have experience of working in a busy customer call centre?**
**Have you worked within an education or training environment?**
**Are you calm under pressure and focused on providing truly exceptional customer service?**
We’re looking for somebody to join our Enquiries and Admissions team based at home and in Canterbury. As a Student and Customer Services Officer, you will deal effectively with all enquiries across our Professional Qualifications range, engaging with customers to establish an immediate rapport and solving problems quickly and effectively.
This role can be based in our Canterbury office and from Home; however, we would expect the post-holder to attend the Canterbury office where necessary. **Please note that during the probation period the post holder will need to attend onsite training 3 times a week in the Canterbury office. Attendance onsite will also be required for monthly meetings and additional training, as and when needed.**
You should possess GCSEs or equivalent in Maths and English at grade C or above and ideally be educated to degree level. You must be well organised, with strong administrative skills and good working knowledge of Microsoft Office. Excellent communication skills are essential as well as the ability to react positively to changing priorities whilst managing your own time schedules. Experience within the education sector would be a distinct advantage.
Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.
As part of your salary and benefits package, you’ll receive:
- Buddy scheme
- Buying and selling of annual leave
- Childcare voucher scheme
- Cycle to work scheme
- Generous holiday entitlements, which increase after 2 years’ service and after 5 years service
- Employee assistance scheme
- Employee Volunteering Scheme allowing one free day per year for volunteering
- Exceptional absence days
- Flexible working arrangements
- Free eyesight tests and vouchers towards the purchase of glasses
- Life insurance
- Medical insurance (dependent on job family)
- Mentor scheme
- Occupational sick pay
- Paid time off for appointments
- Pension plan
- Perkbox membership offering employee benefits and discounts
- Season ticket and health club interest-free loans
- Service recognition
- Social activities
- Training and development opportunities
**Closing date**: 8 June 2023
**Interviews**: To be confirmed
**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 18.75 per week
**Salary**: £12,597.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Canterbury
Application deadline: 08/06/2023
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