Student Communication Officer

3 weeks ago

Canterbury, United Kingdom CATS Global Schools Full time

ABOUT The Worthgate School

The Worthgate School is a coeducational independent boarding school catering mainly for international students aged 14+. The School specialises in preparing students for pre-university exams, including I/GCSEs, A Levels, the International Baccalaureate (DP) and the University Foundation Programme (UFP). The School was awarded ‘Excellent’ in all nine areas in the latest ISI inspection (March 2016). There are approximately 300 students on roll, class size average is twelve across all programmes, and students take part in an extensive range of extra-curricular activities including leadership awards and national/international competitions. The School is part of the CATS Global Schools Group (CGS).

OVERVIEW OF THE JOB

You will be a member of the team which provides the first point of contact for people who are external to the School. Your team supports students and their parents by liaising with the School departments, staff and agents, answering enquiries and helping resolve any problems. You are expected to communicate professionally, effectively and efficiently at all times within agreed turnaround times. You will contribute to the success of each student’s journey throughout their time at the School by ensuring that they have support and attention to their individual needs from the relevant School staff. This may include all aspects of how the School is presented to external visitors. The team also has responsibility for ensuring compliance with the UKVI regulations for international students, in conjunction with the Registrar and working with the CGS Compliance team.

The Student Services team provide a 5 star welcome service to the school, ensuring that each student and visitor feels valued. The role will suit someone who is naturally positive, someone that thrives in a team based environment and who is solutions focused. You will be a confident communicator able to deal with a wide range of visitors to the welcome centre. The role comes with the opportunity to work with the central marketing team to further develop the Student Communications marketing resources, so a keen interest in social media, an understanding of all forms of marketing streams and a creative flair would be advantageous.

REPORTS TO

You will be directly responsible to the Registrar who is part of the Senior Leadership Team.

MAIN RESPONSIBILITIES OF THE JOB

The following gives a guide to the main tasks and the scope of the role. These are not exhaustive, and may vary where necessary to suit the skill set of the post holder and the needs of the School.

Communication
- Provide an effective external and internal communication channel between students, parents, agents and the School departments and staff.
- Ensure external and internal clients are provided with clear and accurate responses to their enquiries.
- Handle and resolve complaints and escalate issues to Registrar.
- Build rapport and maintain strong relationships with students and agents.
- Demonstrate excellent knowledge of the Worthgate School products and services.

Student Admissions and Support
- Co-coordinate student induction and registration events, working with other team members to ensure all students are given a good start to their time in a new country at the School.
- Assist students in getting settled into the UK.
- Support the Reception Team with taxi transfers.
- Be available and work the weekend before term starts to manage the student registration process.

Student Retention
- Work closely with any student who says they may not complete their course, to ensure the School successfully resolves the student’s issue and retains the student.
- Manage the enrolment process for continuing, extending and transferring students
- Issue offer letters for continuing students.
- Liaise with other CGS schools to ensure any student transfers are handled well.

UKVI & ISI Compliance and Reporting
- Support the Registrar and in liaison with the Immigration Compliance Officer, ensure the School is compliant with the UKVI rules and regulations.

Administration
- Activate students’ accounts and provide them with log in details, resetting password when required.
- Manage post-arrival service issues and liaise with central staff as appropriate.
- Support Accommodation team with Independent Accommodation process, ensuring relevant forms are completed, saved in student file and uploaded onto the system.

What We Offer You
- Competitive Salary
- Income Protection
- Death in Service Benefit
- All Meals while on Duty
- Contributory Pension
- Health Assist Programme
- Health Cash Plan
- Long Service Award - additional days holiday for each year of service
- Cycle to Work Scheme
- Tech Scheme
- Professional and Personal Development through accredited courses and our training partner Linked In Learning
- A fun and supportive workplace

PERSON SPECIFICATION

The job requires that you are:

- Efficient and organised
- A skilled communicator and a rela

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