Service Advisor

4 weeks ago

Canterbury, United Kingdom Broad Oak Motor Group Full time

Our **Service Advisors** within our Volkswagen dealership provide the highest level of customer satisfaction. Working as part of our Servicing department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their car so that they leave our centre feeling extremely satisfied every time.

**Key Responsibilities**:

- Responding positively to customer telephone and online enquiries relating to service and repairs.
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
- Liaising with the Service Manager to ensure workshop loading suits diary bookings.
- Producing invoices for completed work and explaining the content to customers.
- Ensuring service bookings and appointments are managed efficiently.
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

**What we’re looking for**:

- A confident user of computers and preferably a working knowledge and understanding of Pinnacle DMS.
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.
- Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships.
- Create a relaxed and stress-free environment for customers whilst contributing to a happy, positive working and team environment.
- A flexible approach to time-keeping so customer satisfaction can always be ensured.
- Has an honest, respectful and diligent approach to work with a strong sense of integrity.
- Systematic and organised; pays attention to the finer details.
- A full and valid UK driving licence is essential.
- Package and benefits commensurate with experience.

**Job type: Full-Time, Permanent. Monday-Friday 8am-6pm.**

**We look forward to hearing from you**

Added: 09 March 2023

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