Service Advisor

2 weeks ago

Canterbury, United Kingdom Marshall Motor Holdings Full time

**The Company**

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing Benefits available to our colleagues in addition to generous salary packages include:

- Colleague discounts on new and used vehicles, parts and servicing
- 25 Days Annual Leave plus Additional Holiday Days added for length of Service
- Training and Continual self-development
- Free Eye Care Vouchers
- Loyalty and Long Service Awards
- Up to £2000 Colleague Referral Bonus
- Marshall Rewards discount shopping portal
- Life assurance at no cost to you

**The Role**

We are currently recruiting for a Service Advisor to join our Lexus dealership in Canterbury.

As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same

You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Canterbury.

**Responsibilities**
- Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
- Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
- Create customer invoices and run through the work that has been carried out on their vehicle.
- Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

**Required Skills and Experience**

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset
- An ability to provide tailored customer service and upselling to a wide range of customers.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your own workload and customer base

**Job Type**: Permanent

**Benefits**:

- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability
- Weekends only

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Canterbury, CT2 7PX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: One location

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