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Group Protection Scheme Administrator
4 months ago
**Group Protection Administrator - Starting at £19,700**
**Location: Eastleigh**
We're looking for a driven, dynamic and creative individual to join our frontline administration team. Your can-do attitude and dedication to delivery will ensure that as well as providing exceptional service, you take this fantastic opportunity to enhanceyour understanding of our products, systems and customers.
**A bit about the job**:
Group Protection is made up of different products including Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of aloved one", counting on us to be there for them when they need it most.
- You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work.
- You will possess the ability to work within a close knit team as well as under your own autonomy.
- You will be responsible for building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.
- Supporting change in the business and raising suggestions for improvement.
Aviva uses "smart-working", and the person in this role will be based at our Eastleigh office.
**Skills and experience we're looking for**:
- Experience in providing excellent customer service
- Can organise and manage own workload
- Approachable team member, able to easily build rapport with others
- Excellent change agility and resilience, with a passion for continuous improvement
- Strong communication and collaboration skills
**What you'll get for this role**:
- Salary starting at £19,700 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Part of the Sales Bonus Scheme
- Family friendly parental and carer's leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look here
