Edms Systems Administrator

3 months ago

Birmingham, United Kingdom Arup Full time

**Location: UK & Europe**

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms, and skills.

Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

**The role**

We are looking for an Electronic Document Management Systems (EDMS) Administrator to expand the existing team’s capability.

Working as part of our global Technical Software Services (TSS) team, you will assist with the day-to-day running and maintenance of EDMS solutions such as Bentley’s ProjectWise estate or Autodesk’s Construction Cloud platform in order to provide agile solutions combining processes, practices, and tools whilst supporting engineering projects and teams.

This will involve working closely with project teams to understand their requirements, in order to help the team design and implement solutions that support project delivery, automating and streamlining our operations and processes.

The global TSS team designs, delivers, operates, and supports the advanced engineering software and platform used by Arup’s engineers to deliver world-class outcomes to our clients.

The role reports to the Technical Software Solutions Lead for the UK
- You have a minimum 1-2 years of experience of using EDMS systems on large multidisciplinary projects within either the Buildings or Infrastructure sectors
- You have come from a CAD engineering background
- You have strong interpersonal and communication skills, and enjoy working with diverse stakeholders

**Responsibilities of the role include**
- Supporting the design, implementation, operation of associated TSS services within the UKIMEA and Europe regions to meet the needs of the business
- Liaise with Project Managers, BIM Managers, and other project personnel to understand project requirements in order to help develop appropriate technical solutions
- Provide Level 3 support by managing support requests via ServiceNow for associated services, escalating to vendor support when required
- Collaborate, coordinate, and provide support services to technical software service teams in other regions providing support, collaborating and knowledge sharing
- Keep up to date with software products, trends, and supplier changes
- Understand vendors’ roadmaps, upcoming releases, new functionalities, and capabilities

**Requirements and skills**

**Essential skills and knowledge**:

- Some experience of working within large multidisciplinary projects and/or infrastructure clients
- Understanding of technical design software solutions including Autodesk suites, Bentley suites, Trimble or GIS

**Required behaviours**:

- Analytical and problem-solving skills and an openness in sharing your knowledge and thinking with others
- Ability to communicate with people, through effective written and verbal communication skills ensuring a high level of customer experience throughout
- Team working skills with ability to build trusted relationships with people and groups with diverse backgrounds

**Education**
- Recognised qualification in a numerate, computer science or engineering discipline is desirable not essential

**Permanent**:
**Rewards and Benefits**

We offer a competitive salary at all levels, and one of the best benefits packages in our sector.

Core benefits include cover under the UK Healthcare Plan (private medical insurance), Life Assurance, Accident Insurance, and Income Protection (long term disability) cover. Core benefits are funded by us and made available to all permanent staff in order to support and safeguard your financial, physical, and mental wellbeing. You will also have access to Choice Benefits to help with your work/life balance and financial security.

In addition, all permanent employees are eligible for the Global Profit Share scheme. Subject to scheme rules employees can receive two Profit Share payments per year, which are dependent on the firm’s financial performance.

**Different people, shared values.**

At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.

At Arup, we appreciate that everyone’s circumstances are different and having the freedom to flex the way we work is essential to our wellbeing. If flexibility matters to you let us know when you apply, and we will discuss how this could work in your role.

**Our Appl

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