Customer Experience Receptionist

3 days ago


Belper, United Kingdom Vaillant Group U.K. Ltd Full time

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Making sustainable decisions for over 145 years. And throwing an annual Christmas party for our employees’ kids.
- Both count. Both are us.**Customer Experience Receptionist**:

- WHAT YOU WILL DO- Reporting directly to the Customer Journey Manager, the successful applicant will largely focus on meeting and greeting customers face to face at the Centre as well as all aspects of enquiries and call handling.
- The role will include ensuring that stock for training and display materials are replenished with current versions, ensuring the highest of standards are met whilst promoting training and brand loyalty awareness at every opportunity.
- The role will also entail liaising with the Sales and Service staff as well as customers to ensure that clear communication is maintained to ensure the highest level of standards and customer service.
- WHAT YOU BRING ALONG- Excellent communication and presentation skills.
- Excellent people skills, ideally previous reception and customer service experience.
- Flexibility with working hours from time to time to support business requirements.
- Approachable and a passion for customer service.
- Able to work independently and as part of a team.
- General computer skills (Outlook, Excel, Word).
- Knowledge and experience with Salesforce CRM (not essential).
- WHAT WE OFFER- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
- On site we have a subsidised bistro which provides meal options and refreshments during the day.
- We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
- We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.

Amanda Smith

+44 7734 985 093

Vaillant

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Making sustainable decisions for over 145 years. And throwing an annual Christmas party for our employees’ kids.
- Both count. Both are us.


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