Volunteer Telephone Assistant

3 days ago


Birmingham, United Kingdom British Heart Foundation Erdington F&E Full time

Job Description
Are you happy to chat on the telephone and can get by on a PC? Looking for administration or customer service experience? With support from the shop team you will be the first point of contact for customers, helping them with any phone or face to face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme.

This is a busy front of house role for those who like to be in the thick of it, and makes a huge difference in helping us raise funds to beat heartbreak forever.

**Say hello to the team**:
Funding for researchers begins at your local charity shop. Now, more than ever, we are in urgent need of volunteers to enable us to continue our life saving research and help the 7.6 million people in the UK living with heart and circulatory diseases. This wouldn’t be possible without our fantastic volunteers.

Our team is welcoming and friendly, and we love meeting people from all walks of life.

**Typical tasks include**:

- Dealing with over the counter, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Being organised and able to follow administration procedures accurately
- Providing good customer service and assisting the shop team and Manager
- Acting as an ambassador for the British Heart Foundation

**You get a lot from volunteering too**:

- A chance to work in a friendly team, make new friends & meet a diverse group
- The feel-good factor of helping the British Heart Foundation beat heartbreak forever
- The time to develop your confidence and interpersonal skills
- The ability to gain valuable retail experience to add to your CV and learn new skills
- Flexibility to fit with your lifestyle around your other commitments
- Reasonable travel reimbursed in agreement with the Manager
- 25% volunteer discount on donated goods

**Here's a little bit more about us**:
The BHF is here to Beat Heartbreak Forever. We are working towards a world free from the fear of heart and circulatory diseases. By 2030, we want to see advances across the spectrum of heart and circulatory diseases; to prevent these conditions from developing and we want those with existing conditions to have better, longer lives.

**Job Types**: Full-time, Part-time

**Salary**: £0.01 per year

**Benefits**:

- Casual dress
- Flexible schedule

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location



  • Birmingham, United Kingdom Focus Birmingham Full time

    **Telephone Befriender Volunteer at Focus**: Could you give a few hours a week to make a telephone call to someone in the community who has a visual impairment? Can you help someone be less isolated by becoming a Telephone Befriender and calling a person with sight loss at home? You should have a good understanding of sight loss and supporting people to be...


  • Birmingham, United Kingdom Focus Birmingham Full time

    **Telephone Befriender Volunteer at Focus** Could you give a few hours a week to make a telephone call to someone in the community who has a visual impairment? Can you help someone be less isolated by becoming a Telephone Befriender and calling a person with sight loss at home? You should have a good understanding of sight loss and supporting people to be...


  • Birmingham, United Kingdom British Heart Foundation Perry Barr Home Store Full time

    Are you happy to chat on the telephone and can get by on a PC? Looking for administration or customer service experience? With support from the shop team you will be the first point of contact for customers, helping them with any phone or face to face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid...

  • Customer Assistant

    4 days ago


    Birmingham, United Kingdom British Heart Foundation, F+E, Acocks Green Full time

    We have roles available that are centred around: Telephones/admin - booking and organising donations of stock from our donors and pushing gift aid to boost charity profits Customer service - greeting customers and supporting them in finding the right items from them, whilst pushing sales to make as much money for the charity as possible House keeping -...


  • Birmingham, United Kingdom British Heart Foundation - Birmingham F&E Store Full time

    Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our...

  • Volunteer Befriender

    7 months ago


    Birmingham, United Kingdom New Heights Warren Farm Community Project Full time

    Purpose of role: We know that loneliness and isolation can have a significant impact on health and quality of life. The friendly conversation and companionship offered by our telephone befrienders will make a genuine difference to our client’s lives, helping them to feel happier, positive and more connected. Main tasks and responsibilities: - Participate...

  • Customer Assistant

    7 days ago


    Birmingham, United Kingdom British Heart Foundation, F+E, Acocks Green Full time

    We have roles available that are centred around: Telephones/admin - booking and organising donations of stock from our donors and pushing gift aid to boost charity profits Customer service - greeting customers and supporting them in finding the right items from them, whilst pushing sales to make as much money for the charity as possible House keeping -...


  • Birmingham, United Kingdom Genisys ARCT Full time

    telephone sales That’s why we’ve developed a full training program which will teach you everything you need to know about our sales methods, market-leading products and services. **Job Types**: Full-time, Permanent, Volunteer, Internship, Graduate **Salary**: £18,524.00-£20,967.00 per week **Benefits**: - Free or subsidised travel - On-site...

  • Volunteer Assistant

    3 days ago


    Birmingham, United Kingdom British Heart Foundation Erdington F&E Full time

    Our sales assistant volunteers are the first point of contact for customers when they enter our Erdington furniture store. As a sales assistant volunteer you will greet customers, help them find the items they’re looking for and answer their questions where you can. With support from the shop team, your invaluable efforts at keeping the sales floor well...


  • Birmingham, Birmingham, United Kingdom Somerset Activity and Sports Partnership Full time

    About the RoleWe are looking for a skilled and enthusiastic volunteer to join our team of shop volunteers at St. Richard's Hospice Shop Volunteers. As a retail team member, you will be responsible for assisting with the day-to-day running of the shop, including receiving and processing donated goods, maintaining shop displays, and providing excellent...


  • Birmingham, United Kingdom Birmingham Settlement Full time

    Since 1899 Birmingham Settlement has been tackling social inequality and disadvantage; supporting people to live happier, more fulfilled lives. Our five organisational objectives are: 1) To improve financial resilience - people and communities 2) To build individual and community wellbeing 3) To develop people - skills, confidence, voice 4) To build...


  • Birmingham, United Kingdom Acorns Children's Hospice Full time

    A volunteer is needed to assist in our busy Cotteridge shop, either front or back of house. You will be raising funds to provide care, support, fun and laughter for children with life limiting or life threatening conditions and their families. No previous experience is necessary, but a positive outlook and good team working skills are a must in this...


  • Birmingham, United Kingdom Acorns Children's Hospice Full time

    A volunteer is needed to assist in our busy Weoley Castle shop, either front or back of house. You will be raising funds to provide care, support, fun and laughter for children with life limiting or life-threatening conditions and their families. No previous experience is necessary, but a positive outlook and good team working skills are a must in this...

  • Telephone Advisor

    7 months ago


    Birmingham, United Kingdom HGW Full time

    **About us** Hello World is a small business in Birmingham. We are professional, agile, innovative, and our goal is to Successfully match the customer with the product they need. Our work environment includes: - Modern office setting - Growth opportunities '''Job Summary:''' We are seeking a Telephone Sales Advisor to join our team. As a Telephone Sales...


  • Birmingham, Birmingham, United Kingdom MWN Hub Full time

    About the RoleWe are seeking a compassionate and level-headed volunteer to join our team at MWN Hub. As a Helpline Support Volunteer, you will provide high-level support to users of our helpline service, responding to telephone and electronic enquiries, maintaining database inputting, and ensuring confidentiality and data protection policies at all times.As...


  • Birmingham, United Kingdom Birmingham Settlement Full time

    Since 1899 Birmingham Settlement has been tackling social inequality and disadvantage; supporting people to live happier, more fulfilled lives. We are looking for a Volunteer Administration Assistant to support us from our head office in Kingstanding. We deliver a number of services to the local community and operate business support services. We are...


  • Birmingham, Birmingham, United Kingdom Somerset Activity and Sports Partnership Full time

    St Richard's Hospice is seeking dedicated individuals to assist in the operation of its 17 stores across Worcestershire. The ideal candidate will have excellent communication skills and be able to work effectively as part of a team.The charity's shops achieve a turnover of £2.37m annually, with donations from local people playing a vital role in this...


  • Birmingham, United Kingdom Acorns Children's Hospice Full time

    At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, so most of the care that we provide is funded through fundraising and through our shops. To help us to continue to provide the care that we do, we are looking for fun and enthusiastic volunteers to join us in our shop in Barnt Green. Our...


  • Birmingham, United Kingdom AWD online Full time

    **Volunteer Team Recruitment Officer / Volunteering Coordinator** who has experience managing, supporting and recruiting volunteers with excellent organisational and time-management skills is required to join a well-established Charity. **SALARY**:£20,598 - £23,173 pro rata **BENEFITS**: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life...


  • Birmingham, United Kingdom Pakistan Consulate in Birmingham Full time

    **Responsibilities**: - Assist with guidance and document preparation for applicants. - Provide general office support, including filing, photocopying, and organizing documents - Note: This is a volunteer position. No compensation or benefits will be provided._ **Job Type**: Part-time **Salary**: £10.98-£16.57 per hour Expected hours: 5 - 15 per...