Volunteer Befriender

1 week ago


Birmingham, United Kingdom New Heights Warren Farm Community Project Full time

Purpose of role:
We know that loneliness and isolation can have a significant impact on health and quality of life. The friendly conversation and companionship offered by our telephone befrienders will make a genuine difference to our client’s lives, helping them to feel happier, positive and more connected.

Main tasks and responsibilities:

- Participate in initial training and induction.
- Telephone the client (friendly, uplifting chat) on a weekly basis for an agreed period of time. Provide sign posting information where appropriate.
- Keep an efficient record of calls for monitoring and information purposes.
- Participate in debriefing sessions and supervision with the Volunteer Coordinator.
- Work co-operatively with New Height’s staff and volunteers.
- Encourage clients to attend groups and activities New Heights provide (if appropriate).
- Attend and undertake volunteer meetings and training as appropriate to develop skills. Conform to the organisations policies and procedures, including data protection, confidentiality, safeguarding adults and safeguarding children.

Personal skills and qualities:

- Friendly and approachable.
- Good listener and ability to communicate effectively.
- Good sense of humour.
- A commitment to supporting people who are isolated and lonely.
- An understanding of the issues faced by people who are isolated and lonely.
- Ability to maintain boundaries and confidentiality.
- Pragmatic approach to resolving problems.
- Ability and willingness to complete project paperwork.
- Willingness to participate in initial and ongoing training sessions.

**Job Type**: Volunteer

**Salary**: £1.00 per year

**Benefits**:

- Casual dress
- Flexitime
- Free or subsidised travel

Ability to Commute:

- Birmingham (required)

Work Location: In person



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