Tenancy Support Officer

2 weeks ago


Great Yarmouth, United Kingdom Great Yarmouth Services Ltd Full time

**Tenancy Support Officer**

**Permanent Post**

**37 hours per week**

**Salary**:Band 5 (£25,409 to £27,852)

Great Yarmouth Borough Council is an ambitious local authority with big plans for the future and massive opportunities ahead. With one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park.

The Tenancy Services Team is a busy customer facing service responsible for delivering tenancy management service to residents of over 5,700 Council homes across the borough from two area offices which each serve both urban and rural areas. The tenancy team:

- Welcome applicants to their new home
- Deliver a tenancy sustainment approach to ensure our residents can effectively manage their home.
- Investigate and resolve tenancy complaints

We are looking to recruit a Tenancy Support Officer to work within our Tenancy Services Team. The Tenancy Support Officer has responsibility for maintaining the welfare of older tenants and to work effectively with them, their families and support networks to ensure that the most appropriate care and support is accessed/delivered in timely manner.

Undertaking home visits and property inspections are a core function of the post. We require an individual to identify property defects and support requirements for our residents to sustain their tenancies.

A flexible approach is required in this demanding role as we are always looking at new ways of working to meet the needs of our tenants and to respond to the challenges of maintaining our estates.

If you are self-motivated, customer driven with excellent communication skills and are passionate about making a difference to people’s lives, this opportunity is for you. In return we will offer you a varied and challenging role in a dynamic and ambitious Council where you can make a significant difference.

**Closing date: 7th June 2023**

**Interviews: 14th June and 16th June**

Please note, this role requires a Satisfactory Basic Disclosure from the Disclosure and Barring Service (Known as a DBS check). Checks are completed through an external company called Credence.

Please note CVs are not accepted.

**Job Types**: Full-time, Permanent

**Salary**: £25,409.00-£27,852.00 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime

Work Location: In person



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