Emergency Dispatcher

1 month ago


Norwich, United Kingdom East of England Ambulance Service Trust Full time

Can you remain calm and focused at times of pressure?

Can you make quick decisions and multitask?

Do you want to make a difference to patient care?

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Norwich. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

The next available course dates are scheduled for 7th May, which is an 11 day training course.

Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.

We ask for at least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy, challenging and fast paced environment. You should have some awareness of equality and diversity along with good geographical knowledge of the area and have experience of working as part of a team. You should want to make a difference to patient care.

It is necessary that you have 5 GCSE’s at grade C or above (or an equivalent qualification) including English. Ideally some understanding of the Ambulance Service/NHS would be beneficial but we do offer a robust training, mentoring and support package to guide you through the role and into your career with us.

This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.

Emergency Dispatchers work as part of the wider Control Room team alongside Emergency Call Handlers, Team Leaders, Clinicians and the Management Team to deliver the best possible patient care and ensure high levels of standards and quality. A robust training and mentoring package is in place to ensure full support to the post holder.

If you require any further information or more specific information we do welcome informal discussions.

Please refer the to the Job Description and Person Specification for further and more specific role details.


  • Emergency Dispatchers

    4 weeks ago


    Norwich, United Kingdom HR GO Recruitment Full time

    Emergency Dispatchers Location : Norwich Hours per week: 37.5 HR GO have this rare and amazing opportunity for Emergency Dispatchers to work in an inbound Call Centre based in Norwich. This role is temp to Perm for the right person! You will be operating a computer system to manage and dispatch teams and vehicles to emergencies covering your local...

  • Emergency Dispatchers

    1 month ago


    Norwich, United Kingdom Total Assist Healthcare Group Full time

    **Emergency dispatchers required** To help meet the Trust’s objectives of providing high performance ambulance services to the communities it serves, by delivering or supporting: - Response Time Reliability - Clinical Effectiveness - Customer Satisfaction - Economic Efficiency To manage and initiate effective and efficient deployment and re-deployment...

  • Emergency Dispatcher

    1 month ago


    Norwich, United Kingdom Blue Arrow Ltd Full time

    We are recruiting Emergency Dispatchers for NHS Trust in Norwich. The Dispatcher's role is integral to ensuring that the provision of an excellent service to patients and the safety of operational resources within their area of responsibility, for the communities we serve. The Dispatcher will work in a fast -paced and ever-changing environment, and will...

  • Ambulance Dispatcher

    4 weeks ago


    Norwich, United Kingdom HR GO Recruitment Full time

    **Job Title**: Emergency Ambulance Dispatcher **Location**: Norwich **Hourly Pay Rate**: Weekdays 06.00 to 20.00 £12.73 Nights 20.00 to 06.00 and Saturdays £14.99 Sundays and Bank Holidays £18.45 **Qualifications** - 4 GCSEs at grade C or above (or an equivalent qualification) including English - RSA Level 3, (or equivalent keyboard...


  • Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...


  • Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...


  • Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Norwich. We are also extremely interested in those that would consider Flexible working & 8 hour Shifts for Call...


  • Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers at our Ambulance Operations Centres in Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process information...

  • Calleeast Advisor

    1 month ago


    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the CALLEEAST Call Handler & Dispatcher on our Virtual Wards Contract. CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery...


  • Norwich, United Kingdom Hays Business Support Full time

    Your new company:East of England Ambulance Service - Call HandlerThe East of England Ambulance Service provides 24 hours, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport for 6.9 million people in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.It is important that you learn...


  • Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after Dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as aCALLEEAST Call Handler (Bank). Please note that this is NOT a 999 Call Handler position. The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the...

  • Calleeast Advisor

    1 month ago


    Norwich, United Kingdom East of England Ambulance Service Full time

    To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate.To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy.To take charge of an incoming call; managing patients, relatives, and the general public...

  • Calleast Advisor

    1 month ago


    Norwich, United Kingdom RSR Public Safety Full time

    RSR are currently recruiting for** CallEast Advisor** The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with otherService providers, as appropriate. The...

  • Warehouse Operative

    2 weeks ago


    Norwich, United Kingdom Dormole Ltd Full time

    **Job vacancy-** **Warehouse operative** **Job description** Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail, and e-commerce markets throughout the UK & Ireland. Trading from 11 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/48hour...


  • Norwich, United Kingdom ACE Aviation Services Ltd Full time

    **Duties** - Ensures that the daily flying programme is adhered to as closely as is practical and is line with customer requirements and operational limitations - Maintains a continuous radio watch, ensuring that action is taken as approriate in response to radio communications from flight crew - Co-ordinates all relevant information and data which impacts...


  • Norwich, United Kingdom Norwich Airport Limited Full time

    **Main Scope and Function of Job** To ensure the smooth and efficient arrival, registration and departure of all Executive Level and VIP guests. To proactively ensure these guests’ needs and special requirements are met and exceeded at all times. To ensure all food and beverage items are continuously stocked and available for all customers at all times....

  • Transport Manager

    1 month ago


    Norwich, United Kingdom Biffa Ltd Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to...


  • Norwich, United Kingdom Norwich Airport Full time

    Main Scope andFunction of Job To provide check-in, customer service desk, executive lounge, baggage, ADF and general assistance to scheduled, charter and helicopter passengers to the highest standard of customer care. Environment TheCustomer Services department provides, on behalf of airlines and aircraftoperators, a handling service for their...


  • Norwich, United Kingdom East of England Ambulance Service Trust Full time

    The East of England Ambulance Service delivers class leading emergency care to the population of the East of England, this is underpinned by state of the art digital computer aided dispatch (CAD) and information systems centred around Data lake and PowerBI solutions. An exciting opportunity has become vacant for a Digital Senior Database Administrator to...