Calleeast Call Handler
2 weeks ago
We are after Dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as aCALLEEAST Call Handler (Bank).
Please note that this is NOT a 999 Call Handler position.
The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.
The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.
Please note that this is a Zero Hours contract and hours will be driven by the needs of the business (some weeks may have no hours)
Please note that this is NOT a position within the 999 function.
The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines as well as liaising with numerous stakeholders both internal and external.
The role of a Commercial Services Call Handler/dispatcher is to provide basic and accurate assistance and call handling service, inputting the demographics and necessary detail in to the bespoke software. Ensuring that call are dispatched appropriately to relevant on call person, keeping track of mobile units and ensuring that cases are passed to them in a timely manner. Follow all protocols as laid down by the customers. The position requires interaction not only with the public but with other healthcare professionals, emergency services and community organisations
-
Calleeast Advisor
4 days ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeWe are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Call Handler part time (19.5 hr per week) CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing...
-
CallEEAST Dispatcher
Found in: Talent UK C2 - 2 weeks ago
Norwich, United Kingdom East of England Ambulance Service Full timeJob summary We are after Dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Call Dispatcher. Main duties of the job The role of the Call Dispatcher is to ensure all messages are accurately passed to the relevant contract within an appropriate timeframe. This role requires a high...
-
CallEEAST Advisor
Found in: Talent UK C2 - 2 weeks ago
Norwich, United Kingdom East of England Ambulance Service Full timeJob summary We are after a dynamic, fun, hardworking individuals to join our team within the CALLEEAST Call Handler & Dispatcher on our Virtual Wards Contract. CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing...
-
Call Handler
1 week ago
Norwich, United Kingdom JT Recruit Full timeDate Posted:February 28th 2024 - Job Reference:DBGA1 - TypeTemporary - LocationNR6 5NA - Salary & Package£11.48 per hour Call Handler Urgently required. Can you help the local community? Becky at JT Recruit would like to hear from you, she is looking to appoint ASAP an experienced call handler for a short-term temporary contract for a leading Healthcare...
-
Call Handler
5 days ago
Norwich, United Kingdom ARC Group Full timeJob Title - Property Call Handler Salary - £12.75per hour - temporary to permanent Location - Norwich Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site) Job Description: We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing...
-
Call Handler
Found in: beBee S GB - 3 days ago
Norwich, United Kingdom ARC Group Full timeJob Title - Property Call HandlerSalary - £12.75per hour - temporary to permanentLocation - NorwichHours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site)Job Description:We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing sector.The...
-
Emergency Call Handler
6 days ago
Norwich, United Kingdom Reed Business Support Full timeAre you or someone you know looking for a fantastic role with the Ambulance service? We are delighted to be representing the East of England Ambulance Service Trust to find them Call Handlers to join their team in Norwich. Salary £25,000 - £26,000 Location: Norwich, Hellesdon, NR6 Start date: Lots of dates available for the rest of the year. Hours:...
-
Emergency Call Handler
4 days ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeCan you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...
-
Emergency Call Handler
5 days ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeCan you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...
-
Calleeast Supervisor
3 weeks ago
Norwich, United Kingdom East of England Ambulance Service Full timeThe role of the Commercial Contact Centre Supervisor is to lead through example. To provide direction, supervision, feedback and support to the Commercial Call Handlers, ensuring that all operational calls that come into the Commercial Contact Centre are answered promptly; that the triage software is applied in order to facilitate the right outcome for the...
-
Inbound Call Handlers
16 hours ago
Norwich, United Kingdom Adecco Full time**Are you Customer focused? Do you have excellent telephone manor? Are you IT Literate? This could be the perfect fit for you!** Adecco Recruitment are currently seeking multiple Motor Claims Triage Handlers to join one of our prestigious clients based in Norwich. These are temporary positions for initially 3-6 months with the possibility of extension or...
-
Just One Number Administrative Call Handler
4 days ago
Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full timeThis post attracts a New Hire Bonus of £1,500 (pro-rata for part time staff) please see attached terms and conditions. Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford. As the first point of contact, you’ll help to...
-
Emergency 999 Call Handler
2 weeks ago
Norwich, United Kingdom Blue Arrow Full time12 hours shift 37.5 hours per week. Excellent listening skills - Effective verbal and written communication skills - Work in an environment where decisions are based upon an ever changing set of disparate circumstances - Prioritise and undertake numerous tasks simultaneously - Remain calm under pressure - Work as part of a high performance team - The...
-
Ambulance Dispatcher
4 days ago
Norwich, United Kingdom HR GO Recruitment Full time**Job Title**: Emergency Ambulance Dispatcher **Location**: Norwich **Hourly Pay Rate**: Weekdays 06.00 to 20.00 £12.73 Nights 20.00 to 06.00 and Saturdays £14.99 Sundays and Bank Holidays £18.45 **Qualifications** - 4 GCSEs at grade C or above (or an equivalent qualification) including English - RSA Level 3, (or equivalent keyboard...
-
Customer Complaints Handler
3 days ago
Norwich, United Kingdom Epos Now Full time**About the Role** As a Complaints Agent you will be responsible for the successful handling of customer complaints in the business, utilising retention methods to mitigate dissatisfaction and increase customer retention. You will serve as the owner for customers who have raised a complaint with our products or services. You will play a critical role in...