Current jobs related to 2nd Line Support - Gloucester - G B Solutions

  • 2nd Line Support

    3 months ago

    Gloucester, United Kingdom GB Solutions Full time

    £30,000 - Gloucester - Tech - Permanent **2nd Line Support** **£30,000** **Gloucester** A leading IT hardware business is looking to recruit 2nd Line Support to provide on-site IT support, building and configuring client hardware/software to be used at client sites. The 2nd Line Support Engineer will help manage, monitor, and maintain server and...

  • 2nd Line IT support technician

    2 months ago

    Gloucester, United Kingdom Hunter Selection Full time

    2nd line IT support technicianGloucesterUp to 30KMy client is seeking a highly motivated and enthusiastic individual to join their IT team. You will be responsible for providing first and second line IT support for the business, providing hardware and software support, networking and more!Essential experience:- Experience in 1st/2nd line IT- O365 and MS...

  • 2nd Line IT Support Engineer

    1 week ago

    Gloucester, United Kingdom Fruition IT Full time

    Job Overview: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing...

  • 2nd Line IT Support Engineer

    1 week ago

    Gloucester, United Kingdom Fruition IT Full time

    Job Overview:All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting,...

  • IT support technician

    2 weeks ago

    Gloucester, United Kingdom Hunter Selection Full time

    2nd line IT support technicianGloucesterUp to £33,000My client is seeking a highly motivated and enthusiastic individual to join their IT team. You will be responsible for providing first and second line IT support for the business, providing hardware and software support, networking and more!Essential experience:- Experience in 1st/2nd line IT- O365 and MS...

  • 3rd Line Desk Support Engineer

    4 weeks ago

    Gloucester, United Kingdom Omega Resource Group Full time

    3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working...

  • 3rd Line Desk Support Engineer

    2 weeks ago

    Gloucester, United Kingdom Omega Resource Group Full time

    3rd Line Service Desk EngineerLocation: GloucesterPay Range/details: up to £42,000 doeContract Type: PermanentOur client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with...

  • Technical Support Specialist

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom Agilis Recruitment Full time

    Job Summary:Agilis Recruitment is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring seamless IT operations.Key Responsibilities:Technical Support: Provide 1st and 2nd line IT support to clients, resolving...

  • Technical Support Specialist

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom Agilis Recruitment Full time

    Job Summary:Agilis Recruitment is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring seamless IT operations.Key Responsibilities:Technical Support: Provide 1st and 2nd line IT support to clients, resolving...

  • Clinical Systems 2nd Line Support

    4 months ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    **1 x Fixed Term contract/secondment opportunity for up to 12 months** - Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment* Are YOU looking for an exciting opportunity where you will support colleagues across our organisation to use clinical systems, to...

  • IT Support Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays Specialist Recruitment Limited is partnering with a leading IT managed service provider to find a skilled IT Support Engineer (2nd line) to join their team in the South Gloucestershire region. This exciting opportunity offers a competitive salary, hybrid working, and a chance to work with a dynamic team.Key Responsibilities:Act as an escalation point...

  • IT Support Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays Specialist Recruitment Limited is partnering with a leading IT managed service provider to find a skilled IT Support Engineer (2nd line) to join their team in the South Gloucestershire region. This exciting opportunity offers a competitive salary, hybrid working, and a chance to work with a dynamic team.Key Responsibilities:Act as an escalation point...

  • Second Line Support Engineer

    2 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean TechIf the following job requirements and experience match your skills, please ensure you apply promptly.We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product...

  • Second Line Support Engineer

    6 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible.About the roleYou will...

  • Second Line Support Engineer

    7 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️ We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible. About the role You...

  • Second Line Support Engineer

    7 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible.About the roleYou will...

  • Second Line Support Engineer

    7 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible.About the roleYou will...

  • Second Line Support Engineer

    6 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible.About the roleYou will...

  • Second Line Support Engineer

    6 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean TechFind out if this opportunity is a good fit by reading all of the information that follows below.We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line...

  • Second Line Support Engineer

    7 days ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean TechFind out if this opportunity is a good fit by reading all of the information that follows below.We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line...

2nd Line Support

4 months ago

Gloucester, United Kingdom G B Solutions Full time

**2nd Line Support**

**Gloucester**

**£24,000 - £27,000 DoE**

A leading IT hardware business is looking to recruit a 2nd Line Support Engineer to provide excellent customer service and resolutions to customers who log incidents in line with service level agreements. The 2nd Line Support Engineer will help manage theservice desk team, carrying out detailed analysis of the business, team and individual performance.

This is an exciting opportunity to join an established IT solutions business, who focus on the end-to-end service they deliver to their clients. Having won major contracts with long-standing businesses, the company has significantly strengthened and broadenedtheir customer delivery.

**Responsibilities**:

- Provide 2nd line support for incoming service requests, utilising the help desk ticketing system
- Contribute to procedure and policies within the IT department and maintain current procedures and policies
- Take ownership of support requests, ensuring they are resolved
- Provide mentoring for the 1st & other 2nd line support Engineers
- Correctly log and update tickets with the required information relating to support requests
- Manage and maintain the end point monitoring platform on a daily basis
- Log support tickets for all issues flagged, including 24/7 and daily checks

**Skills/ Experience**:

- Experience working in an IT support environment covering a number of different technical areas
- Excellent communication skills, both written and verbal
- At least 1 formal IT qualification at entry level or above
- Comfortable working within a team or on own initiative
- Excellent working knowledge of windows server 2003/2008/2012/2016
- Excellent working knowledge of windows 7/8/10
- Good working knowledge of major networking components, networking operating systems and basic configuration and maintenance
- Willing to learn new skills in a fast-paced environment
- Exchange server 2003/2007/2010/2013/2016/365 implementation experience

**Benefits**:

- On-call allowance
- Healthcare plan
- Employee assistance programme
- Free parking

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.