Current jobs related to 2nd Line IT Support Engineer - Gloucester - Fruition IT

  • 2nd Line IT Support

    1 month ago

    Gloucester, United Kingdom In Technology Group Limited Full time

    Role: 2nd Line IT Support Engineer Location: GloucesterSalary: £40,000Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support professional. This permanent role offers not only a generous salary of £40,000 but also the flexibility of...

  • 2nd Line Support

    5 months ago

    Gloucester, United Kingdom GB Solutions Full time

    £30,000 - Gloucester - Tech - Permanent **2nd Line Support** **£30,000** **Gloucester** A leading IT hardware business is looking to recruit 2nd Line Support to provide on-site IT support, building and configuring client hardware/software to be used at client sites. The 2nd Line Support Engineer will help manage, monitor, and maintain server and...

  • Desktop Support Analyst

    2 weeks ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT Technician Gloucester - 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...

  • 2nd Line IT Support Professional

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Full time

    Job Title: 2nd Line IT Support ProfessionalJob Summary: We are seeking a skilled 2nd Line IT Support Professional to join our team at In Technology Group Ltd.Key Responsibilities:* Diagnose and resolve complex second line issues effectively* Provide exceptional support across various platforms* Collaborate with team members on escalation matters when...

  • 1st Line Support Analyst

    1 month ago

    Gloucester, United Kingdom CV-Library Full time

    Job Title: 1st Line Support Analyst Location: Gloucester (Hybrid Working) Salary: Up to £26,000 + Benefits Are you a tech-savvy problem solver looking to kick-start or grow your IT career? We have an exciting opportunity for a 1st Line Support Analyst to join our well-established Managed Service Provider (MSP) team based in Gloucester. Enjoy hybrid...

  • 1st Line Support Analyst

    1 month ago

    Gloucester, United Kingdom IMT Resourcing Solutions Full time

    Job Title: 1st Line Support AnalystLocation: Gloucester (Hybrid Working)Salary: Up to £26,000 + BenefitsAre you a tech-savvy problem solver looking to kick-start or grow your IT career? We have an exciting opportunity for a 1st Line Support Analyst to join our well-established Managed Service Provider (MSP) team based in Gloucester. Enjoy hybrid working...

  • IT Support Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Full time

    Job Title: 2nd Line IT Support EngineerLocation: GloucesterSalary: £40,000We are seeking a skilled and proactive 2nd Line IT Support professional to join our team at In Technology Group. As a 2nd Line IT Support Engineer, you will be responsible for diagnosing and resolving complex technical issues, providing exceptional support across various platforms,...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Limited Full time

    2nd Line IT Support EngineerLocation: GloucesterSalary: £40,000We are seeking a skilled and proactive 2nd Line IT Support professional to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance and support to our clients. This is a permanent role that offers a generous salary and the...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Limited Full time

    2nd Line IT Support EngineerLocation: GloucesterSalary: £40,000We are seeking a skilled and proactive 2nd Line IT Support professional to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance and support to our clients. This is a permanent role that offers a generous salary and the...

  • Desktop Support Engineer

    1 month ago

    Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Desktop Support Engineer to join our IT Department as a 2nd Line Support Specialist. The successful candidate will provide technical support to our NHS Partners and Customers across Gloucestershire, ensuring continuous improvement to services supporting business continuity.Main...

  • IT Support Professional

    6 days ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Limited Full time

    Role: 2nd Line IT Support EngineerJob Summary: We are seeking a skilled and proactive 2nd Line IT Support professional to join our team at In Technology Group Limited.Main Responsibilities: Diagnose and resolve complex second line issues effectively, provide exceptional support across various platforms, and collaborate with team members on escalation matters...

  • Senior IT Engineer/2nd/3rd Line Support

    1 day ago

    Gloucester, Gloucestershire, United Kingdom LM RECRUITMENT SOLUTIONS LTD Full time

    Senior IT Engineer Gloucester £Education Sector 4 days on-site, 1 day remote per week 5 days after five years service (+ bank holidays) Provides 3rd line support to stakeholders in line with internal IT policies and procedures; supports the IT Manager in the delivery of IT Services; supports the operation of all IT systems, services, and...

  • ITC Support Technician

    3 weeks ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT Technician Gloucester – 5 days on site £33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. ...

  • ITC Support Technician

    3 weeks ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT TechnicianGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You...

  • ITC Support Technician

    1 week ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT TechnicianGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You...

  • ITC Support Technician

    3 weeks ago

    Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

    IT TechnicianGloucester – 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Limited Full time

    Role: 2nd Line IT Support EngineerLocation: GloucesterSalary: £40,000We are seeking an astute, personable, and proactive 2nd Line IT Support professional to join our team at In Technology Group Limited. As a key member of our IT support team, you will be responsible for providing technical expertise to our clients and ensuring the smooth operation of our IT...

  • IT Support Specialist

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Limited Full time

    Role: 2nd Line IT Support EngineerLocation: GloucesterSalary: £40,000We are seeking an astute, personable, and proactive 2nd Line IT Support professional to join our team at In Technology Group Limited. As a key member of our IT support team, you will be responsible for providing technical expertise to our clients and ensuring the smooth operation of our IT...

  • Second Line Support Engineer

    2 months ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible.About the roleYou will...

  • Second Line Support Engineer

    2 months ago

    Gloucester, United Kingdom G.Digital Full time

    Second Line Support Engineer | £33,000 | Gloucester |On site | Clean Tech♻️ We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible. About the role You...

2nd Line IT Support Engineer

2 months ago

Gloucester, United Kingdom Fruition IT Full time

Job Overview:

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
 We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing escalated issues, and ensuring a high level of service across various IT systems.

Key Responsibilities:

  • Provide 2nd line support for hardware, software, and network issues, escalating to 3rd line when necessary.
  • Diagnose and resolve escalated IT incidents related to desktops, servers, networks, and other IT infrastructure.
  • Manage and support Windows OS environments, Active Directory, Office 365, and other enterprise systems.
  • Configure, maintain, and troubleshoot network devices such as routers, switches, and firewalls.
  • Monitor and maintain IT systems, performing regular health checks and proactive maintenance.
  • Collaborate with 1st line support engineers to ensure seamless issue resolution and knowledge sharing.
  • Document IT issues, solutions, and processes in the ticketing system.
  • Assist in IT projects such as system upgrades, migrations, and new technology implementations.
  • Provide exceptional customer service and ensure timely communication with end-users.
  • Stay up-to-date with the latest industry trends and technologies to continuously improve support services.

Skills & Experience:

  • Proven experience in a 2nd line IT support role.
  • Strong troubleshooting skills with Windows operating systems and Microsoft Office suite.
  • Experience with Active Directory, Group Policy, DNS, DHCP, and other core networking services.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
  • Knowledge of network infrastructure including TCP/IP, routers, switches, firewalls, and VPNs.
  • Experience with ticketing systems and remote support tools.
  • Excellent communication skills, both written and verbal.
  • Ability to work under pressure and prioritise tasks effectively.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Training and certification programs.
  • Friendly and collaborative work environment.

If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail.

Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.