Customer Support Coordinator

3 months ago

Poole, United Kingdom Perseus Group Full time

**THIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET**

**Job Title**:Customer Support Coordinator

**Responsible for**:N/A

**Team**:Support

**Responsible to**:Support Manager

**Company Overview**

Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care Industries. We help Dealers manage all areas of their business operations from parts and service, through to sales and finance, with innovative solutions to achieve the business objectives.

**Job Overview**

**This is an ideal starter role for someone who wants to begin their career in the software industry**

You will resolve some tickets using the Knowledge Base or by directing the customer to the relevant department.

This role provides an ideal opportunity to enter a successful Support Team. An aptitude and desire to learn would provide a path for progression within this expanding and supportive company.

**Key Responsibilities**
- Logging and triaging new tickets and keeping existing tickets up to date.
- Relaying ticket updates on existing tickets to customers.
- Providing a quick first response to customers.
- Providing basic 1st line support, resolving tickets at the point of logging where possible.
- Communicating with the department when high priority tickets are logged and/or when tickets are chased.
- Setting customer expectations in terms of timescales and required actions.
- Become involved in ad-hoc tasks as required.

**Qualifications Required**

**Desirable** - Related IT education and/or experience. GCSE’s at 9-6 or equivalent.

**Experience and Skills Required**

**Essential** - Excellent communication skills

**Desirable** - Experience in working in a call handler role

**Desirable** - Experience in working with CRM systems

**Desirable** - Experience in a customer support environment

**Suitable for someone who**

Wants to begin a career in the software industry

Enjoys building a rapport and communicating with customers, while delivering customer service excellence.

Works well within a close-knit team of people.

**Competencies**

Customer Aware - You are able to relate to customers at all levels, you understand the commercial nature of the relationship with customers and treat all customers equally and with respect.

Resilient - You handle work pressure well, working with a varied workload. You are adaptable and handle new or uncertain situations well.

Analytical - You have strong research skills, with the ability to theorise. A great problem solver, taking clear and logical steps to reach a decision. You report my findings clearly.

Good Communicator - You have great verbal and written skills. You listen to others, are approachable and open minded. You are open to and give feedback.

Continuous Improvement - You are eager to acquire new knowledge and skills in order to perform your job more effectively.

Positive - You convey an optimistic and confident approach to situations.

Interested - You want to learn more about what you and the company does.

Committed - You do what you say you’ll do; people can count on you.

Respectful - You treat colleagues and customers with deference and respect.

Collaborative - You work well with others to get the desired outcome.

**Diversity within the workplace**

At Ibcos Computerswe are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.

As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.

If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.

**Company Benefits**
- Company Performance Bonus - Paid annually.
- Cycle to work scheme.
- Generous Company Sick pay
- Death in service - 4 x your annual salary.
- Company pension contribution of 5%
- Maternity, Paternity and Shared Parental leave: Ibcos Computershas a generous policy to cover time off to be with your family at important times in your life.
- Medical Cash plan - which gives you access to the best doctors.
- Generous Holiday Starting at 25 days.

**Perseus Group is the parent company of Ibcos Computers and we are advertising on behalf of Ibcos Computers.**

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay t

  • Asset Finance Coordinator

    2 hours ago

    Poole, Poole, United Kingdom Hays Business Support Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Asset Finance Administrator to join our team at Hays Business Support. As an Asset Finance Administrator, you will play a crucial role in supporting our Financial Planners in carrying out their duties.Key Responsibilities:Provide administrative support to Financial Planners, including data...

  • Sales Support Coordinator

    4 weeks ago

    Poole, United Kingdom Holt Engineering Full time

    Sales Support Coordinator PositionAre you a skilled Sales Support Coordinator eager to become part of a welcoming local organization? We have an exciting permanent opportunity available.Key Responsibilities for the successful Sales Support Coordinator:Manage customer orders and inquiries efficientlyCollaborate with clients and internal teamsAddress customer...

  • Care Coordinator

    3 months ago

    Poole, United Kingdom Alina Disability Support Full time

    Develop and grow with a company that cares about you as a Coordinator at Alina Homecare Disability Support in Poole You’ll be joining a Team of experienced Coordinators who play an integral part in the continued delivery of the quality support we provide for service users. **You’ll enjoy** - **Competitive pay**- earn up to £22,253 - **24/7 support **-...

  • Care Coordinator

    3 months ago

    Poole, United Kingdom Alina Disability Support Full time

    Develop and grow with a company that cares about you as a Coordinator at Alina Homecare Disability Support in Poole You’ll be joining a Team of experienced Coordinators who play an integral part in the continued delivery of the quality support we provide for service users. **You’ll enjoy** - **Competitive pay**- earn up to £22,253 - **24/7 support **-...

  • Customer Service Coordinator

    2 weeks ago

    Poole, Poole, United Kingdom Collaborate Recruitment Full time

    Job Summary:Collaborate Recruitment is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Coordinator

    2 weeks ago

    Poole, Poole, United Kingdom Collaborate Recruitment Full time

    Job Summary:Collaborate Recruitment is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and professional...

  • Financial Operations Coordinator

    7 days ago

    Poole, Poole, United Kingdom Hays Business Support Full time

    Financial Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Financial Administrator to join our team at Hays Business Support. As a key member of our financial planning team, you will play a crucial role in supporting our Financial Planners in delivering exceptional client service.Key Responsibilities:Provide administrative...

  • Financial Operations Coordinator

    7 days ago

    Poole, Poole, United Kingdom Hays Business Support Full time

    Financial Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Financial Administrator to join our team at Hays Business Support. As a key member of our financial planning team, you will play a crucial role in supporting our Financial Planners in delivering exceptional client service.Key Responsibilities:Provide administrative...

  • Senior Care Coordinator

    3 months ago

    Poole, United Kingdom Alina Disability Support Full time

    **Job description** Develop and grow with a company that cares about you as a Senior Coordinator at Alina Homecare Disability Support in Poole. You’ll be joining a Team of experienced Coordinators who play an integral part in the continued delivery of the quality support we provide for service users. **You’ll enjoy** - **Competitive pay**- earn up to...

  • Sales Support Coordinator

    4 weeks ago

    Poole, United Kingdom Wild Recruitment Full time

    Position: Sales Support CoordinatorLocation: RemoteWe are looking for a skilled Sales Support Coordinator to become a vital part of our dynamic team. This position is perfect for individuals who excel in a bustling environment, enjoy juggling multiple tasks, and are enthusiastic about engaging in various facets of the organization. We provide a vibrant and...

  • Customer Service Fault Coordinator

    1 month ago

    Poole, Poole, United Kingdom Team Jobs - Commercial Full time £14

    Company Overview: TeamJobs - Commercial is collaborating with a prominent manufacturing organization seeking dedicated individuals to enhance their customer support team.Position Summary: We are currently in search of Customer Service Fault Coordinators to join our team on a temporary basis, with the potential for permanent employment.Key...

  • Sales Support Coordinator

    1 month ago

    Poole, Poole, United Kingdom Team Jobs - Commercial Full time £26,000

    Position Overview:Teamjobs is seeking a dedicated Sales Support Coordinator to enhance our client's operations. This role is essential for ensuring smooth communication and efficient processing of sales-related tasks.Key Responsibilities:Responding to customer sales inquiries through various channelsGenerating quotations and processing sales orders utilizing...

  • Activity Coordinator

    3 months ago

    Poole, United Kingdom Alina Disability Support Full time

    Develop and grow with a company that cares about you! Join Alina Homecare Disability Support Poole as an Activity Coordinator. You’ll support people with different disabilities and abilities to participate in meaningful and engaging activities in their local community. We’re looking for outgoing, friendly and passionate Team player to make a positive...

  • Lead Project Coordinator

    1 month ago

    Poole, Poole, United Kingdom Hays Business Support Full time £27,000 - £28,000

    Role Overview: The position involves delivering a high standard of professional administrative support while managing a variety of administrative responsibilities as directed by the Contracts Director.Key Responsibilities:Develop and distribute internal newsletter content.Conduct quality assurance checks on internal documentation.Source and evaluate...

  • Operations Support Coordinator

    3 months ago

    Poole, United Kingdom Perseus Group Full time

    **This is hybrid Role, Based In Poole** **Job Overview** A part time role with a variety of responsibilities within the Finance team. With the growth of both companies and to a need to ensure compliance across a wide range of areas, the operational support coordinator will be working as part of the team to ensure the efficient day to day operations of the...

  • Operations Support Coordinator

    4 months ago

    Poole, United Kingdom Fox Morris Group Full time

    **Coordinator - Operations Support - Sovereign Network Group** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Evidence of excellent customer service achievements in a busy delivery environment - Excellent oral and written communication and interpersonal skills - Local...

  • Sales Support Coordinator

    1 month ago

    Poole, Poole, United Kingdom Holt Engineering Full time £26,000

    Position Overview:Our client, a reputable organization, is seeking a dedicated Sales Support Coordinator to join their expanding team. This role promises a diverse range of responsibilities as you will be part of a close-knit team managing various aspects of sales support for a substantial client portfolio.Company Culture:Join a well-established,...

  • Sales Support Coordinator

    4 weeks ago

    Poole, United Kingdom Team Jobs - Commercial Full time

    Company Overview:Teamjobs is currently looking for a Sales Support Coordinator to join a client in the commercial sector. The successful candidate will be tasked with managing client sales inquiries and providing assistance with various administrative duties.Job Title:Sales Support CoordinatorLocation:Commercial SectorWorking Hours:Monday - Thursday: 8:30am...

  • Asset Finance Coordinator

    2 days ago

    Poole, Poole, United Kingdom Hays Business Support Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Asset Finance Administrator to join our team at Hays Business Support. As an Asset Finance Administrator, you will play a crucial role in supporting our Financial Planners by providing administrative assistance and ensuring the smooth operation of our financial services.Key...

  • Asset Finance Coordinator

    2 days ago

    Poole, Poole, United Kingdom Hays Business Support Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Asset Finance Administrator to join our team at Hays Business Support. As an Asset Finance Administrator, you will play a crucial role in supporting our Financial Planners by providing administrative assistance and ensuring the smooth operation of our financial services.Key...