Customer Experience Service Coordinator

7 days ago


Poole, Poole, United Kingdom Wheatstone Solutions Full time
Job Summary: We are seeking a skilled Customer Experience Telephone Advisor to join our team at Wheatstone Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to homeowners after sales.

About the Role:
The ideal candidate will have experience in customer service and administration, with excellent communication and problem-solving skills. You will work closely with our customers, contractors, and internal teams to ensure seamless handovers, resolve defects, and deliver outstanding customer care services.

Key Responsibilities:
• Learn and master our systems and processes
• Carry out administrative tasks, logging defects and queries, and creating accurate handover guides
• Chase contractors for outstanding defects requiring attendance
• Report to the Head of Department and contribute to delivering exceptional customer care services

About You:
We are looking for an individual who is passionate about delivering exceptional customer experiences, with strong administration and communication skills. You will have experience working in a similar environment, preferably in the house building or construction industry.

What We Offer:
• Competitive salary of £26,000 per annum
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Chance to progress to a Customer Care Coordinator role within 6-12 months

How to Apply:

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