Senior User Researcher

3 months ago

Glasgow, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 303801**Salary**:

- £54,000 - £64,900-
**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- HO - Digital Data and Technology - User Centred Design**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Croydon, Glasgow, Manchester, SheffieldAbout the job

**Job summary**:
We’re looking for** **a** Senior User Researcher **who wants to make a lasting impact on how the Home Office delivers user-centred products and services. We’re looking for a skilled and experienced Senior User Researcher who is passionate about what they can bring to delivering better services at the Home Office and prepared to be a vocal advocate for user needs.

You will work within a fast-paced delivery team - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.

As a Senior User Researcher in Migration and Borders Technology Portfolio, you will plan and lead user research activities in large teams and on complex services. You will develop research strategy and test design, as well as leading on expansive discovery research and analysis within the broad problem space. You will lead research using a range of methods, including usability testing, contextual interviews, pop-up testing, and will lead on rapid analysis that involves the wider team whenever possible.

You will also carry out line management, mentoring, training and other activities designed to up-skill junior staff in primary research techniques, as well as recruitment activities to ensure that we continue to have the required skills within the organisation.

You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.

You can learn more about design and research in the Home Office on our blog:

- Establishing the Home Office User Research Ethics Board
- Using ‘cooperative usability testing’ with our expert users
- Psychological safety for researchers
- How inclusive services help us to deliver effectively

We’re looking for people who are collaborative, inclusive, open to their work being critiqued and who are empathetic towards their colleagues and users. A healthy balance of determinism and pragmatism will be needed on our complex services and products.

**Job description**:
**Responsibilities**

Your main day-to-day responsibilities will include:

- Leading the planning, design and execution of user research and usability testing to understand user needs and behaviours and inform the design and development of government services
- Influencing how decisions are made and constructively challenging ways of thinking at both the team and senior stakeholder level
- Leading other user researchers within a digital delivery team, mentoring and up-skilling researchers and supporting the growth and development of the team
- Taking a user centred, evidence-based approach by turning user research findings into actionable insights that influence service/product development
- Supporting digital delivery teams to build accessible digital services by ensuring that participants with access needs and low digital skills are included in all research
- Sharing insights from research and examples of best practice where they can help other researchers across the Home Office
- Aligning user research activities with wider organisational objectives to provide strategic insights that inform policy and proposition
- Migration and Borders technology portfolio

You will also be expected to carry out the following day to day activities:

- Presenting research findings and related recommendations to senior decision makers across government
- Identifying, mitigating or escalating risks to conducting and implementing research

**Person specification**:
**Essential Skills**

You’ll have a demonstrable passion for user-centred design, with the following skills or some experience in:

- Communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition
- Establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow
- Convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence
- Researching diverse audiences to help teams deliver accessible and inclusive digital services

Our skills align with the cross gov DDaT Capability Framework

**Desirable Skills**

Ideally, you will also have the following skills or some experience in:

- Line managing, coaching

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