Care Services Customer Partner

6 months ago


Crawley, United Kingdom Boots Full time

Summary
Job Reference:

- 226191BR
Crawley, County Mall

Permanent

37.5 hours per week

**The importance of your role.**

This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services pharmacy. This role offers a wide degree of autonomy and the chance to develop for future leadership opportunities.

**What you’ll be doing day to day.**

Your priorities will be planning the Care Services workload to ensure that, operationally, you can deliver the very best service possible. You will also work in partnership with a local network of around 40 care homes as well as store teams and GP surgeries to enable delivery of outstanding care to enable retention of existing and growth of new customers.

You’ll be the first point of contact for any issues raised by care homes and you’ll need the ability to resolve these queries as they arise in a timely manner.

You’ll be required to lead and plan the day to day running of the Care Services pharmacy and you’ll spend time supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.

You’ll also work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.

**How will you do it?**

You’ll be an excellent communicator; building relationships and networking is second nature to you.

You’ll be great at problem solving with a keen focus on getting it right for your customers.

Working to targets, your time management skills will be second to none as you’ll be skilled in planning and prioritising workloads.

**What you’ll need to have.**

You’ll need to be a Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science (or equivalent) - NVQ3 preferred but not essential.

Ideally you’ll hold a full driving licence as you’ll be expected to visit the Care Homes you’re supporting.

**Our Diversity and Inclusion commitment.**

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.

**Our Benefits.**

We have a great range of benefits* that go beyond salary and offer flexibility to suit you:

- Competitive holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Discretionary annual bonus scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
- Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.


  • Culinary Partner

    4 weeks ago


    Crawley, West Sussex, United Kingdom Cinnamon Care Full time

    We are seeking a talented Culinary Partner to join our team at Cinnamon Care. As a key member of our kitchen team, you will play a vital role in delivering exceptional fine dining experiences to our residents. With a passion for innovative cuisine and a focus on quality, you will work closely with our Head Chef to develop and implement new menus and...

  • Care Assistant

    7 months ago


    Crawley, United Kingdom Classic Care Services LTD Full time

    **JOB DESCRIPTION** **POSITION: CARE AND SUPPORT WORKER** **RESPONSIBLE TO: PROPRIETOR AND THE REGISTERED MANAGER/ SENIOR WORKER** JOB PURPOSE To promote independence and provide a high-quality home care to customers within the community. To support and assist customers to remain as independent as possible in their own homes or other establishments for...


  • Crawley, United Kingdom Lloyd Recruitment Services Ltd Full time

    Customer Service Assistant Are you looking for your next opportunity in customer service? Do you have a strong background in handling inbound communications via email and phone in a customer-focused environment? Join a growing team as a Customer Service Assistant, where you will engage with an established customer base to resolve queries, update records, and...


  • Crawley, West Sussex, United Kingdom Care UK Full time

    About the RoleThis is an exciting opportunity for an experienced care professional to take on a supervisory position within our dynamic care team. You will be responsible for leading and supporting your colleagues to provide the highest standard of care, while also maintaining a safe and welcoming environment for our residents.Salary: £14 - £17 per hourThe...


  • Crawley, United Kingdom Amazon UK Services Ltd. Full time

    **What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm -**What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards to...


  • Crawley, West Sussex, United Kingdom Leaders in Care Full time

    Fostering Management PositionLeaders in Care are partnering with a respected Independent Fostering Agency in Southampton to fill a Supervising Social Worker role.Position Summary:A maximum salary of £39,727, aligned with industry standards.This role offers a dynamic working environment with a focus on staff growth and development. The agency supports...


  • Crawley, West Sussex, United Kingdom Tesco Partners Full time

    We are seeking a highly motivated Customer Service Champion to join our Replenishment Team at Tesco Partners. In this role, you will be responsible for delivering exceptional customer service and ensuring our store is always fully stocked.The estimated annual salary for this position is around £25,000, depending on location and experience. This includes a...


  • Crawley, United Kingdom First Recruitment Services Limited Full time

    **Key Duties**: - Handle Inbound enquires/queries from customers and to resolve accordingly as 1st line support. If unable to resolve, then to be able to instruct and communicate effectively issues and information to other personnel. - Take overflow queries & help in other areas taking a flexible & proactive approach to ensure the efficiency of the customer...

  • Customer Service

    2 weeks ago


    Crawley, United Kingdom Lloyd Recruitment - Epsom Full time

    Are you passionate about delivering excellent customer service? We're seeking a friendly and proactive Customer Service Representative to join our team. What you'll be doing: Handling customer inquiries via phone, email, and in person with professionalism and care. Providing accurate information about products, services, and policies. Resolving...

  • Customer Service

    3 weeks ago


    Crawley, United Kingdom CV-Library Full time

    Are you passionate about delivering excellent customer service? We're seeking a friendly and proactive Customer Service Representative to join our team. What you'll be doing: Handling customer inquiries via phone, email, and in person with professionalism and care. Providing accurate information about products, services, and policies. Resolving...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    At First Recruitment Services, we are seeking a skilled Customer Service Operations Manager to join our team on a temporary maternity cover basis. The successful candidate will work 40 hours per week, Monday – Friday, with a competitive hourly rate of £97.Job Description:Key Responsibilities:Deliver high standard customer service throughout all...


  • Crawley, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps managed solutions has been engaged by an innovative company in the pet care industry who is looking to expand their Customer Care team and that starts with Customer Service Advisors. Job Role and Responsibilities: This role is a hybrid 12-month FTC working in the fast-paced customer care team: your days won’t be the...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    **About the Role:** First Recruitment Services is proud to partner with a leading telecommunications company in the UK that is dedicated to sustainability and delivering exceptional services. As a Customer Acquisition Professional, you will play a vital role in expanding the customer base and driving revenue growth through proactive outbound calling and...


  • Crawley, West Sussex, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job Title: Personal Care AssistantDate: OngoingAbout the RoleWe are currently recruiting a highly motivated Personal Care Assistant to provide support to a lady in her 30s with two children and a cat in the Crawley area.The successful candidate will work up to 10 hours a week, assisting with daily living tasks, meal preparation, medical appointments and...

  • Care Service Manager

    1 month ago


    Crawley, West Sussex, United Kingdom Leaders in Care Full time

    About the RoleWe are looking for a skilled leader to manage a team within our Pathways Through Care service. As a Team Manager, you will be responsible for developing practice within the service to achieve Outstanding ratings. This role offers the ideal foundation for making your mark and improving the lives of children and families involved in the...


  • Crawley, United Kingdom Blueleaf Full time

    Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit permanent, full time Customer Service Administrators to join our energetic Sales & Marketing team currently in our Southwater location,...


  • Crawley, United Kingdom Class Technology Solutions Ltd Full time

    _CTS are a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years’ worth of experience in providing consultancy, infrastructure services, network development and upgrades, andmanaged support services to educational establishments throughout the UK. By providing over 700,000 hours...

  • Customer Care Agent

    7 months ago


    Crawley, United Kingdom Wilson James Full time

    **BECOME** **Be Part of Something Amazing. Join Wilson James** As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service. Become a Customer Care Agent based at London Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM)...


  • Crawley, United Kingdom DHL Full time

    DHL are looking for Collection & Delivery Drivers - Service Partners to be part of a great team, working from our Docklands depot. **Collection & Delivery Drivers - Service Partners (Self-Employed)** **Location: Crawley** **Hours**:Regular working hours** - **07.30-16.30, Monday to Friday plus one 1 in 5 weekends **Great rates of pay **(average drop rate...


  • Crawley, West Sussex, United Kingdom B&ce Group Full time

    Role OverviewThis Customer Service role involves delivering exceptional service to customers, providing technical support and building strong relationships to maximise customer satisfaction and retention.Key ResponsibilitiesManage all customer activities across a range of products and processes to ensure high levels of service are delivered continually in...