Customer Care Agent

3 months ago

Crawley, United Kingdom Wilson James Full time

**BECOME**
**Be Part of Something Amazing. Join Wilson James**

As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Customer Care Agent based at London Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM) Team.

**LIVE**
**What You Will Do** **as a Customer Care Agent**

Let's change the world and make a difference.

Being a Customer Care Agent, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft You will utilise company equipment to fulfil this role. Full training will be given.

If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

**Main Responsibilities**
- Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
- Perform Customer Care Agent (CCA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers through the airport either on foot, by wheelchair or electric buggy (if you in a possession of valid driving licence & have received relevant training, you are expected to operate a buggy)

**THRIVE**
**What You Can Expect From Us**

We aim to create a vibrant, inclusive, safe, and professional work environment that cultivates professional and personal growth. Our people are our greatest asset; we invest in you by offering you all the tools you need to succeed. In return, for your hard work, you will also receive:

- **_£10.93 per hour_**:

- **_5.6 weeks Annual leave entitlement/5.8 Annual leave entitlement_**:

- **_5 on 3 off shift pattern_**:

- Free Uniform
- Excellent training and development
- Great annual leave entitlement
- Auto enrolment pension scheme
- Death in service benefit
- As an employer of choice, we focus on wellbeing, training, and career progression.

**WIN**
**What We Expect of You**
- Previous Airline &/or Airport experience is desired although not essential as full training will be provided.
- Must be able to lift passengers in confined spaces, lift luggage in accordance with manual handling guidelines.
- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have an ability to deliver clear verbal and written reports where necessary.
- Able to demonstrate an ability to work as part of a team.

**Desirable**:
Able to Speak other Languages.

**Essential**:
Full UK Driving License
- **Passionate**:

- At Wilson James, we look for people who have a genuine passion for customer service and want to make a difference. This kind of care and support cannot be taught in training, so we are looking for people who are dedicated to assisting passengers wherever possible.
- **Adaptable**:

- You must be versatile, confident and competent to work in different areas when required as well as flexible with shift patterns.
- **Approachable** - You should be the friendly face that our passengers seek out when they need assistance, and they should feel comfortable asking for help from our welcoming and approachable team.
- **Reliable - **Our expectations of punctuality and attendance are extremely high to uphold Wilson James' high standards of customer service, so turning up to work early and when required is essential.
- **Team player** - Teamwork is a critical aspect of our working operations. Ideally, you should be able to work co-operatively as part of a team, as well as independently, to ensure effective customer service is delivered.

**To work at any of our aviation sites, an airside pass is essential. We can provide this for you, so long as you have**:
**5 years Checkable background (including employment, self-employment, career gaps, benefits and education**

**Able to pass a colour-blind test

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