Customer Service Advisor

3 days ago


Crawley, United Kingdom Pertemps Network Group Full time

**Job Description**:
Pertemps managed solutions has been engaged by an innovative company in the pet care industry who is looking to expand their Customer Care team and that starts with Customer Service Advisors.
Job Role and Responsibilities:
This role is a hybrid 12-month FTC working in the fast-paced customer care team: your days won’t be the same.
Working with customers means your days are never boring so the responsibilities will change day to day but will include:

- Answering customers queries with a friendly telephone manner-
- Coordinating engineers’ schedules- Prioritising which cases are most urgent- Booking in hotel stays for engineersBeing a member of the customer care team means you really are the glue that holds everything together
**Requirements**:
This client is happy to consider personality and credentials so whether you’re a school leaver or someone with years of experience in customer service this role could still be for you.
They offer a great training scheme so you would be up to speed and confident in your new role in no time.

- Customer Service Experience, face to face or over the phone- Computer Literate- An understanding of CRM systems- A lively, friendly personalityWhat the role can do for you
- Hybrid working- On-site parking- A friendly team environment- A bring your dog to work policy



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