Customer Service Analyst
3 days ago
_CTS are a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years’ worth of experience in providing consultancy, infrastructure services, network development and upgrades, andmanaged support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, CTS is an established market leader in the technology support sector. _
- CTS have now launched their Easy4u Service - working with our partners from Belgium and the Netherlands in delivering laptops to schools across the UK - offering a **personalised**, **full-service** education laptop to their students, with a customised school web shop, a self-service portal, and a full-service model in case of repairs._
- CTS are looking for an Easy4u Customer Service Analyst to become the first point of call for our Customers, Students, Parents and Educational Institutions. They will contact you with all their questions regarding our Easy4u Package. This is a remoterole, with the occasional need to travel to our Service Centre in Crawley._
**Key Tasks** **Customer Service**
- You need to be a good listener, have a lot of empathy and patience with our customers
- You need to take ownership of the whole lifecycle of a problem for a customer
- Knowledge of dealing with individuals and resolving issues in a timely manner
- Ability to communicate well in written English
- Work with our Easy4u Service Platform and Helpdesk System to record items and ensure that Customers are informed of progress with their repair
- Work with our customers to ensure they get the most of out their Easy4u platform
- Ability to be flexible: some shifts will be in the evening
- Experience with computers and technology is not necessary, but always helpful
**Business Support**
- Work with some of our internal teams, perhaps in different departments, to support them in the delivery of the end goal - schools to sign up to our service
- Support some areas of our Easy4u System - including web-shop/article creation to ensure we are using the system properly
- Support with debtor management through our Stripe, PAYT systems
- Full training will be given on the above
**Benefits and Opportunities**
We can offer you:
- A competitive salary - up to £22,000
- 25 days holiday
- The role is hybrid due to the potential for shift work, it is a remote job. However, there may be the opportunity and need for you to on a rare occasion travel to our Service Centre in Crawley to help in other, busy areas of the department
- Company pension scheme
- Working in a fast-growing company, where there are always new opportunities if you want to grow with us and develop
- Access to online training systems to self-develop, where applicable ability to sit fully funded exams
- Working in a fast-growing company with international partners, where there are always new opportunities if you want to grow with us and develop
If you are interested in this role and would like to find out more we would love to hear from you
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