Social Media Assistant and Administrator

3 months ago

London, United Kingdom Wilton Patisserie Full time

We are seeking an Administrative Assistant with a flair for social media content creation to join our bustling patisserie in Southgate, North London. As an Administrative Assistant, you will play a pivotal role in not only providing excellent customer service but also in crafting engaging social media content to enhance our online presence.

**Responsibilities**:

- Serve customers with warmth and professionalism,
ensuring an exceptional experience.
- Craft engaging and informative social media content across various platforms to showcase our products and engage our audience.
- Manage telephone inquiries efficiently, providing accurate information and assistance to customers.
- Process orders accurately and expediently, utilizing both traditional and digital platforms.
- Operate the till system proficiently, processing payments securely and handling cash transactions with care.
- Familiarize yourself with our product range and confidently make recommendations to customers both in-store and online.

**Requirements**:

- Exceptional written and verbal communication
skills in English, with a knack for creating captivating social media content.
- Passionate about delivering outstanding customer service and dedicated to the hospitality industry.
- Quick learner with the ability to adapt to new tasks and technologies, including social media management tools.
- Confident and personable demeanor, adept at interacting with customers both in-person and online, offering valuable advice and assistance.
- Professional phone etiquette and strong communication skills across all channels.
- Polite, courteous, and respectful attitude towards customers and colleagues alike.
- Demonstrated ability to multitask and organize tasks effectively, thriving in fast-paced environments.
- Collaborative team player with a keen eye for detail and a commitment to upholding cleanliness and hygiene standards.

To apply, please submit your CV and a cover letter highlighting your relevant experience in customer service and administrative roles, as well as any previous experience or skills related to social media content creation. We are looking for an individual who is not only passionate about hospitality but also enthusiastic about leveraging social media to enhance our brand presence. Keywords: Administrative Assistant, Hospitality, Customer Service, Patisserie, Social Media, Content Creation, Southgate, North London.

**Salary**: £11.00-£15.00 per hour

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift

**Experience**:

- Social media marketing: 1 year (preferred)

Work Location: In person

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