Junior Client Services Coordinator

6 months ago

London, United Kingdom LanguageLine Solutions Full time

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

**Job Description**:
Position: Client Services Junior Co-Ordinator

Department: Client Services

Reports to: Client Services Operational Lead

Location: Head Office, 5th Floor, Queen Elizabeth House, 4 St Dunstan’s Hill, London, EC3R 8AD

LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 41-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.

Main Job Purpose

Manage the relationship between the client and Language Line Solutions with the aim of ensuring the best possible customer experience. Be the first point of contact for both new and existing customers and play a key role in continually enhancing the efficiency and effectiveness of both the Client Services and Field Sales teams.

Client Services Responsibilities
- Ensuring a positive and professional client service experience
- Answering phones from customers professionally and responding to customer inquiries and complaints in a timely manner
- Routing inbound calls to the appropriate department
- Identifying customers’ needs, clarifying information and providing customers with the organisation's service and product information
- Managing administration, communicating and coordinating with internal departments
- Processing customer reports adhering to monthly and quarterly SLAs
- Processing requests for support materials including the ‘dual handset phone’ process
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Maintaining customer records and documenting processesMaintain internal detailed spreadsheets and databases
- Identifying and recommending improvements within the client services team
- Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
- Other duties as assigned

Person Specification

The following range of experience, knowledge and skills are required:
Essential
- Proven record of working on own initiative
- Proven record of working as part of a team
- Proven record of interaction with a broad portfolio of clients
- Proven record of developing relationships across a broad client portfolio
- Experience in interacting with the UK Public Sector and/or Commercial sector
- Comprehension of the UK public sector
- Confidence in communicating with people at various business levels both internally and externally
- Friendly and approachable
- Excellent telephone manner
- Ability to maintain a measured approach in stressful circumstances
- Ability to create, develop and nurture relationships with clients
- Ability to identify and pursue communication links within client organisations
- Ability to understand and communicate with multiple business sectors
- Advanced capabilities and understanding of Microsoft Word and Excel
- Strong communication skills (both Verbal and Written).

Desirable
- 2 years’ experience in a client service environment is preferred.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

  • Client Services Coordinator

    6 months ago

    London, United Kingdom Language Line Solutions Full time

    **About us** LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 41-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry. **Position**:Client Services Junior...

  • Office Coordinator

    6 months ago

    London, United Kingdom Office Coordinator Full time

    **Company Overview** IGG is a dynamic, award-winning professional trustee company offering pragmatic, collaborative and professional trustee services to pension schemes throughout the country. We support trustees and sponsors to manage their schemes in an increasingly challenging regulatory environment. The 200+ strong team is made up of professionals who...

  • Wraparound Care Coordinator

    7 days ago

    London, Greater London, United Kingdom Junior Adventures Group Full time

    Estimated Salary: £27,000 - £35,000 per annumAbout the JobWe are seeking an experienced Wraparound Care Coordinator to join our team at Junior Adventures Group. As a key member of our team, you will be responsible for coordinating and delivering high-quality wraparound care services to children aged 4-11 years old.The successful candidate will have...

  • Dutch speaking Junior Client Service Coordinator

    4 months ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    Job Reference: MD 24857Job Title: Dutch speaking Junior Client Service Coordinator (Finance)Job Type: PermanentLocation: LondonSalary: £35,000 per annum + bonusA Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your...

  • Dutch speaking Junior Client Service Coordinator

    4 months ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    Job Reference: MD 24857Job Title: Dutch speaking Junior Client Service Coordinator (Finance)Job Type: PermanentLocation: LondonSalary: £35,000 per annum + bonusA Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your...

  • Dutch speaking Junior Client Service Coordinator

    4 months ago

    London Area, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    Job Reference: MD 24857Job Title: Dutch speaking Junior Client Service Coordinator (Finance)Job Type: PermanentLocation: LondonSalary: £35,000 per annum + bonusA Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your...

  • Dutch speaking Junior Client Service Coordinator

    4 months ago

    London Area, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    Job Reference: MD 24857Job Title: Dutch speaking Junior Client Service Coordinator (Finance)Job Type: PermanentLocation: LondonSalary: £35,000 per annum + bonusA Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your...

  • Dutch Speaking Junior Coordinator for Financial Services

    4 days ago

    London, Greater London, United Kingdom Language Matters Full time

    About Language MattersWe are looking for a Dutch speaking Junior Client Service Coordinator to support our growing multilingual Sales Team in Finance.As a Client Service Coordinator, you will be based in a stunning office in Canary Wharf, London, providing your expertise in delivering an excellent level of customer and administrative support.You will be in...

  • Junior Doctor Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Junior Doctor Coordinator for Acute and General Medicine - St Thomas' Hospital An exciting opportunity has arisen for a Band 5 Junior Doctor Coordinator for the Acute and General Medicine Department - St Thomas' Hospital This post is 37.5 hours per week. We are looking to recruit an organised individual to support the directorate clinical team...

  • Junior Financial Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Nigel Sloam & Co Full time

    Job OverviewNigel Sloam & Co is a leading provider of pension schemes, and we are seeking a skilled administrator to join our team. As a Junior Financial Services Coordinator, you will play a key role in supporting our consultants and providing administrative assistance.Your responsibilities will include answering enquiries, processing payments, and updating...

  • Junior PMO

    6 months ago

    London, United Kingdom Sanderson Recruitment Plc Full time

    **Job Title**:Junior PMO / Project/Programme Coordinator **Sector**: IT **Location**: North London / remote **Type**: Contract **Salary**:£200-£300 Outside IR35 **Junior PMO / Project/ Programme Coordinator** On behalf of one of our client's we are looking for skilled Junior PMO / Project/Programme Coordinator to work across multiple projects. You...

  • Client Services Coordinator

    6 months ago

    London, United Kingdom Withers LLP Full time

    **About Withersworldwide**: A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and...

  • Children's Club Activities Coordinator

    3 days ago

    London, Greater London, United Kingdom Junior Adventures Group Full time

    Job Title: Children's Club Activities CoordinatorLocation: Junior Adventures GroupWorking Hours: After school club 15.00 pm, Monday to FridayPay: up to £15.00 per hour (plus holiday pay)Summary: Plan, supervise, and deliver activities for children in after-school clubs.Main Responsibilities:Create fun and engaging experiences for children.Plan and...

  • Junior Roadshow Coordinator

    6 months ago

    London, United Kingdom Bridge of Hope Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary...

  • Junior Bim Coordinator

    6 months ago

    London, United Kingdom Ashbys Consulting Full time

    Junior BIM Coordinator | London | Up to £35,000 A dynamic and forward-thinking consultancy based in the heart of London, renowned for their commitments to technical excellence and ability to deliver innovative solutions to the built environment are actively looking to bring in a Junior BIM Coordinator to their modern office. They are currently seeking a...

  • Client Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    **Job Title:** Client Services Coordinator**About Harrison Scott Associates:We are a specialist recruitment agency serving the print and mailing industry. Our mission is to provide exceptional recruitment services to our clients and candidates.The successful candidate will have excellent communication and organisational skills, with experience in...

  • Junior Marketing Coordinator

    6 months ago

    London, United Kingdom Mason Blake Full time

    We are currently working with a growing sustainability lead investment management house in their search for a Coordinator** Coordinator** to join their collaborative team. Reporting to the Marketing Director, the **Junior Marketing Coordinator **will take responsibility for the following duties: - Providing knowledge and leading campaigns as well as...

  • Junior Roadshow Coordinator

    6 months ago

    London, United Kingdom Tiger Recruitment Ltd Full time

    **Junior Roadshow Coordinator - investment banking** **£20 - £23 per hour** **Ongoing temporary with the potential to convert to a permanent role** My client, a well-established global investment bank based near St Pauls, are looking for an Assistant with experience of working for an investment bank, and who is keen to move into the role of a Junior...

  • Junior Security Coordinator

    6 months ago

    London, United Kingdom Centre People Appointments Ltd Full time

    **Junior Security Coordinator - 12-Month FTC** A telecommunications company based in East London is looking for a Junior Security Coordinator to join their team. This role will spearhead specific company’s African region security coordination to improve and maintain compliance. You will also support the line manager to promote and improve other...

  • Junior Fashion Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Spring Studios Srl Full time

    Job Title: Junior Fashion CoordinatorWe are seeking a highly motivated and detail-oriented Junior Fashion Coordinator to join our Ecommerce team at Spring Studios Srl.About the Role:The successful candidate will be responsible for supporting our stylists in maintaining our wardrobe, ensuring that all styling props are available on set, and working closely...