Sales Assistant/customer Service

7 months ago


Kingswinford, United Kingdom Quality Garden Buildings UK Full time

Job Summary:
Pervious experience working is with sheds, fencing or home improvements is preferred.

**Responsibilities**:

- Provide accurate, valid, and complete information to customers' queries
- Utilise time management skills to prioritise tasks effectively
- Maintain organised records of customer interactions and transactions
- Upsell products or services to customers where appropriate
- Demonstrate basic maths skills when processing orders and payments
- Communicate effectively with customers to resolve issues promptly
- Uphold phone etiquette standards during all customer interactions

More Specific Daily Task:

- Answering all incoming calls, general queries and taking orders.
- Corresponding with customers daily and liaising with other staff to answer customer questions
- Organising the workload for staff in the factory and on the road using our online CRM system
- Going into the factory on a weekly basis to cross-check everything on CRM with the printed job sheets.
- Responding to issues, providing excellent customer service, and always ensuring the customer is left happy.
- Work through every days to-do list which will be set by the company owner

**Experience**:

- Proven experience in a customer service role is advantageous
- Strong organisational skills with attention to detail
- Strong initiative and problem solving skills

You will be working closely with the owner of the company on a daily basis and helping to take general admin-related tasks off his hands, this can be a variety of admin style tasks.

**Job Types**: Part-time, Permanent

Pay: £12.00-£15.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Gym membership
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Kingswinford, DY6 8AA



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