Sales Assistant/customer Service
7 months ago
Job Summary:
Pervious experience working is with sheds, fencing or home improvements is preferred.
**Responsibilities**:
- Provide accurate, valid, and complete information to customers' queries
- Utilise time management skills to prioritise tasks effectively
- Maintain organised records of customer interactions and transactions
- Upsell products or services to customers where appropriate
- Demonstrate basic maths skills when processing orders and payments
- Communicate effectively with customers to resolve issues promptly
- Uphold phone etiquette standards during all customer interactions
More Specific Daily Task:
- Answering all incoming calls, general queries and taking orders.
- Corresponding with customers daily and liaising with other staff to answer customer questions
- Organising the workload for staff in the factory and on the road using our online CRM system
- Going into the factory on a weekly basis to cross-check everything on CRM with the printed job sheets.
- Responding to issues, providing excellent customer service, and always ensuring the customer is left happy.
- Work through every days to-do list which will be set by the company owner
**Experience**:
- Proven experience in a customer service role is advantageous
- Strong organisational skills with attention to detail
- Strong initiative and problem solving skills
You will be working closely with the owner of the company on a daily basis and helping to take general admin-related tasks off his hands, this can be a variety of admin style tasks.
**Job Types**: Part-time, Permanent
Pay: £12.00-£15.00 per hour
Expected hours: 20 - 30 per week
**Benefits**:
- Gym membership
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (required)
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Kingswinford, DY6 8AA
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