Bereavement Administrative Assistant
2 months ago
We are looking for an experienced administrator with excellent interpersonal skills to join our small, supportive and busy team as an Administrative Assistant. This is a permanent role based in the Bereavement Centre, working flexibly across Royal Stoke University Hospital and County Hospital, Stafford.
The Bereavement Centre is responsible for co-ordinating the administrative practicalities following a patient’s death. The team sensitively handle the administration of on average 3,800 adult inpatient deaths per year across the Royal Stoke and County Hospital sites, in addition to the sensitive management of pregnancy losses, stillbirths and deaths in early infancy.
As a Bereavement Administrative Assistant, you will provide comprehensive clerical and general enquiry support. The main duties include responding to telephone enquiries from bereaved family members of deceased patients and Funeral Directors, processing information and providing advice in accordance with Standard Operating Procedures.
You will work proactively as part of a small team, assisting colleagues in organising the workload, carrying out various tasks that ultimately support the delivery of an efficient and compassionate service that is sensitive to the needs of the bereaved.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
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