Service Administrator

1 month ago

Cardiff, United Kingdom Acorn Recruitment Limited Full time

Job Title: Service Administrator

Department: Service

Country, location: Pentwyn, Cardiff

Reports to Solid Line (Title) Section Leader: Service Admin

Hours of work: Monday to Friday 8am - 4.30pm, 38.75 hours per week

Pay rate: £11.52 per hour

The role of the Service Administrator is to provide effective support dealing with customer queries, quotations, confirming payments / finance queries, assisting with replacement unit queries and reporting data for the MSBDEU Service team in addition to providing support to internal business units as required. The role will cover the following sections as and when needed - payments, spare parts, demo and helpdesk.

**Responsibilities**:
Note: These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.
- Generating quotations for service customers
- Raising purchase orders for third party service items
- Providing updates to customers (status of quotes, status of back orders, schedule for returns)
- Generating status reports for service area as needed, tracking KPI's set
- Arranging shipments of orders / project requests
- Releasing orders and quotations
- Setting up new customer accounts / requests
- Responding to any queries with finance teams / from finance teams (resolution to customer

queries, overdue payment / invoice resolution)
- Ability to construct professional, effective business communications
- Liaise with internal departments to ensure open tasks are progressed and ensure customer

service is maintained

Knowledge, skills and abilities:

- Education level and/or relevant experience(s)
- Secondary school education with relevant qualifications
- Vocational training plus minimum 2 years working experience desirable.
- Knowledge and skills (general and technical)
- Understanding how decisions affect customers and how their own behaviour impacts on the customer experience.
- Structure own area of responsibility effectively and keep records of all open issues in a very complex working environment.
- Excellent customer service and communication skills
- Strong administration skills with a high attention to detail
- Organised with good time-management skills, able to plan own work (with training) and meet deadlines.
- Ability to construct professional, effective business communications.

Competencies (Leadership, technical etc):

- Ability to work well under pressure within a high-volume environment.
- A positive, enthusiastic, and assertive approach
- Excellent telephone manner & Customer care focus.
- Planning - the ability to make decisions in response to need.
- Quality - sets themselves high standards and be committed to their achievement.
- Initiative - Take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives.
- A flexible approach and enthusiastic dedicated team player.
- Experience in Siebel, ORACLE E-Business and Oracle Service Cloud or similar business systems beneficial
- Good IT skills including Microsoft Excel, eager to learn.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

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