Business Events Centre Supervisor

7 days ago

Leeds, United Kingdom Sodexo Full time

Job description

**Job Purpose**
- To deliver the highest standards of customer service and first point of contact for visitors
- To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Leeds RC or other controlled areas.
- To carry out general receptionist and administrative tasks
- To manage a small team of receptionist to deliver a specific standard of the BEC services to client
- To be responsible for the safety and wellbeing of the receptionist
- To ensure customers receive a pleasant and friendly experience
- To manage catering orders and ensure that correct payment information is recorded onto spreadsheet
**Accountabilities or “what you have to do”**
- To effectively carry out receptionist and administrative tasks as agreed within the Service Level Agreement as designated to HMRC Leeds RC
- To have a full knowledge of all areas which have to be covered in the course of duty
- To issue keys to client and colleagues
- To clear and refill coffee room to include replenishing tea, coffee milk and sugar when necessary
- When required to assist the catering department in the café shop
- When required to assist in the mail room
- Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
- To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
- To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
- To ensure you wear all personal protective equipment provided and specified for the tasks
- To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
- To deal with any complaints / issues from customers immediately and report directly to Front of House Manager/Supervisor.
- To participate actively within team meetings in order to develop ideas to enhance service offer.
- To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / Supervisor.
- To be flexible to work additional hours in order to cover holiday and sickness within the team.
- To assist with the lifting and movement of furniture within a team or at preparation for meetings
- To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
- To complete any paperwork pertinent to the area of work
- To offer excellent customer service to all customers
- It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
- Managing the HMRC internal Matrix system for room/conference booking.
- Set up and support in designated room style as per booking request.
- Support and manage AV systems within all meeting rooms located in the Business events centre.
- Effectively use the internal radio system to co-ordinate the porterage team as required.
- Liaise and log calls with hard FM to ensure health and safety for all building users.
- Conduct all required training with receptionist in relation to operational/ legal / client / food and beverage offer requirements
- Ensure that all receptionists adhere to the reception and administrative practices
- Ensure that all requirements of the BEC and reception services, are carried out, as directed by the FOH manager
- To attend to all faults in relation to machinery/equipment.
- To report all defects to the FOH manager / client
- To deliver staff team briefings, as required
- To attend team / client meetings, as required
- To collate information in relation to payroll, as required.
- To complete all administration, as specified by the FOH manager
- To liaise with the specified client contact, as directed by the FOH manager
- To manage the ordering and distribution of catering consumables
- To undertake audits in relation to service delivery / offer compliance, as requested.
- To stand in for the FOH manager in his/her absence
- To manage all risk assessments and allergy files
- To perform catering upselling in the BEC
- To ensure that receptionist are signing in and out on the Kronos system
- To ensure that all exceptions are rectified on the Kronos system
**Key Performance Indicators (KPIs)** **or “What it will look like when you are doing the job well”**
- No justifiable complaints from building users / client staff within your scope of works
- No issues and concerns highlighted in relation to health and safety
- All faults and defects addressed within agreed timescales
- All work schedules followed and administration completed within agreed timescales
- Pass mark achieved in catering quality control audits for all areas within the specified scope of works
- All staff trained to the required standard
- All aspects of the BE

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