Business Events Centre Receptionist

2 days ago


Leeds, United Kingdom Sodexo Full time

**Job Purpose**

To deliver the highest standards of customer service and first point of contact for visitors

To be responsible for the cleanliness of the building and specific cleaning tasks, and provide porter services to customers and client, working to achieve the Service Level Agreement and providing an outstanding service.

To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Leeds RC or other controlled areas.

To carry out general receptionist and administrative tasks

**Role Responsibility**
- Responsible for the efficient administration of the reception area and Business Events Centre
- Allocation of rooms and the keys as directed by the Central Accommodation Booking System and to maintain accurate records of room occupancy
- Arrange handover of rooms for HMRC clients when they arrive/depart and to liaise with Cleaning Supervisor on a daily basis regarding vacated rooms.
- Responsible for logging all calls connected to the maintenance of building, office and mess equipment
- Responsible for recording lost property.
- Responsible for all key holding
- To abide by the company policy and not intentionally put themselves or others at risk and to ensure that any observed hazards are reported to their supervisor/ manager.
- Ensure reception area and notice boards are kept up to date, tidy and clean at all times.
- Provide administrative support as and when required
- Ensure departmental compliance with all legislation and company policies.
- Any other reasonable tasks as requested by management
- To continue to develop one’s own skills and knowledge within the position.

**Accountabilities or “what you have to do”**

To effectively carry out receptionist and administrative tasks as agreed within the Service Level Agreement as designated to HMRC Leeds RC

To have a full knowledge of all areas which have to be covered in the course of duty

To issue keys to client and colleagues

To clear and refill coffee room to include replenishing tea, coffee milk and sugar when necessary

To operate till as per training given, to include cashing up

To follow Profit protection procedures

To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Front of House Manager, only after correct training has been given.

When required to assist the catering department in the café shop

When required to assist in the mail room

Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.

To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.

To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.

To ensure you wear all personal protective equipment provided and specified for the tasks

To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.

To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.

To participate actively within team meetings in order to develop ideas to enhance service offer.

To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager

To be flexible to work additional hours in order to cover holiday and sickness within the team.

To assist with the lifting and movement of furniture within a team or at preparation for meetings

To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place

To complete any paperwork pertinent to the area of work

To offer excellent customer service to all customers

Managing the HMRC internal Matrix system for room/conference booking.

Set up and support in designated room style as per booking request.

Support and manage AV systems within all meeting rooms located in the Business events centre.

Effectively use the internal radio system to co-ordinate the porterage team as required.

Liaise and log calls with hard FM to ensure health and safety for all building users.

It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required.
- Ability to use IT and maintain data (Microsoft Office and Company Systems)
- Effective communicator both orally and in writing
- To possess good numeracy skills
- To demonstrate an excellent telephone manner
- To have excellent customer service skills
- Ability to prioritise and organise workloads
- Able to deliver high standard of service at all times
**About the Company**

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles w


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