Customer Relations Advisor
5 days ago
**CustomerRelations Advisor**
** Basic £23,000 ** Monthly Incentives to earn up to £27500 ** Excellent Pension Contribution ** Private Medical Cover**
**The Role**:
Joining the customer resolution and complaints team of this leading organising, you’ll be responsible for deciding the outcome of a complaint made by a customer against the company.
With the guidance of the Team Manager, you will investigate all incoming complaints, and provide your feedback on the next best course of action. Being an excellent communicator, you will communicate the outcome of these investigations to senior managersas well as the customer.
**Duties**:
- Responsible for handling a variety of complaints and disputes received, assess each case promptly and investigate them diligently before deciding the outcome and communicating it appropriately.
- Keeping accurate records and always maintaining attention to detail, to ensure that all details are accurate for any future referral.
- Continually updating your knowledge of their products as well as procedures, together with a working knowledge of the regulatory framework that governs the industry, specifically the areas of complaint handling under GDPR.
- Handling Data Subject Access Requests (DSAR) - compiling, redacting, and dispatching in line with current Data Protection Legislation timelines.
**The Individual**:
- Experience in a customer services environment is essential
- Confident and previous knowledge and experience of administering complex financial data/ledger
- Excellent communication skills, with the ability to liaise and communicate with all levels of colleagues and customers is essential - verbally and in business correspondence.
- Experience in handling complaints in a financial environment is desirable
-
Customer Relations Advisor
6 months ago
Redhill, United Kingdom Lloyd Recruitment Services - Epsom Full time**Customer Relations Advisor** - Are you a customer service professional, who has experience handling escalated queries, complaints? - Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation? If yes, our client would like you to join their friendly and dedicated team, where...
-
Customer Relations Advisor
4 days ago
Redhill, United Kingdom Search Consultancy Full timeCustomer Relations Advisor - Redhill - £23,500 + Quarterly Bonuses - Full Time Permanent **MON-FRI 9-5PM** The Opportunity A fantastic opportunity has arisen for a strong customer service professional to join this busy team in the heart of Redhill. You will be pivotal in helping to ensure the smooth running of the customer relations department. You will be...
-
Scuk Customer Relations Advisor
7 months ago
Redhill, United Kingdom Santander Full timeSCUK Customer Relations Advisor Country: United Kingdom Are you an experienced, complaints handling expert and looking for a new customer service role in a company that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Customer Relations Advisor role at Santander Consumer Finance UK (SCUK) could be...
-
Scuk Customer Relations Advisor
5 days ago
Redhill, United Kingdom Santander Full timeSCUK Customer Relations Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is a leading global player in the consumer finance business and we provide customers with finance for the vehicles they need and desire. For our customers who have raised a complaint or issue, you will be more than just a friendly voice to answer...
-
Employee Relations Advisor
7 months ago
Redhill, United Kingdom Morgan Law Full timeWe are looking for an experienced Employee Relations Advisor for a large Surrey based organisation Your role will be to support the Senior Employee Relations Advisor in delivering a fully comprehensive, high quality and timely Employee Relations (ER) support service, via the internal ER Advisory team, to the organisation. You will manage a variety of...
-
Customer Relations Advisor
7 months ago
Redhill, United Kingdom Lloyd Recruitment Services - Epsom Full timeWe are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints. Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint. Following company guidelines and FCA regulations, each call will be...
-
Customer Service Advisor
2 hours ago
Redhill, United Kingdom Eden James Consulting Ltd Full time**Customer Service Advisor** **Redhill** **£21,000 + Benefits** Our client, a well-established insurer based in Surrey, is currently looking for a Customer Service Advisor. **Key Responsibilities** - Responding promptly in an enthusiastic manner to customer enquiries relating to their insurance. - Providing the highest possible levels of customer care,...
-
Customer Service Advisor
4 days ago
Redhill, United Kingdom Search Consultancy Full timeCustomer Service Advisor Redhill - £22,000 Working for a well known water company in Redhill as a Customer Service Advisor where you will be doing B2C calls, while delivering a 5 star customer service experience. This role is a customer service based role and will suit someone who has phone based experience of any sort, with an amazing track record of...
-
Customer Service Advisor
5 days ago
Redhill, United Kingdom Huntress Full time**Customer Service Advisor £24,000 + bonus Redhill Full time - permanent** A successful business that has experienced growth year on year is looking for a Customer Service Advisor to join their fun and friendly team, where hard work and commitment are recognised. You will be working as part of the successful Customer Services team and your...
-
Customer Service Advisor
4 days ago
Redhill, United Kingdom Reed Business Support Full time**What the Customer Service Advisor will be doing**: - Checking all funding documentation is received and correct. - Develop and manage relationships with our key introducers - Funding significant volumes of introduced business. - Phoning the Broker, Leisure & Specialist networks to complete unresolved funds. - Identifying potential fraudulent proofs,...
-
Customer Relations Coordinator
3 days ago
Redhill, United Kingdom YourRecruit Group Full timeWe are excited to be supporting THE employer of all employers who are currently recruiting for a **Customer Relations Advisor** on a **remote** basis. Who is this employer, I hear you saythey are in fact one of the largest financial groups in the world! They are a company that provide a first-class Customer Service and with excellent training on bespoke...
-
Customer Support Advisor
7 days ago
Redhill, United Kingdom Reed Business Support Full timeOur client is a fantastic organisation within the Financial space. They are currently looking for Financial Support Advisors for their customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you willbe an attentive listener and problem solver too. This role is extremely rewarding as you are able to...
-
Scuk Fiba Customer Relations Advisor
7 months ago
Redhill, United Kingdom Santander Full timeSCUK FiBa Customer Relations Advisor - 12m FTC Country: United Kingdom SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints...
-
Employee Relations Advisor
3 hours ago
Redhill, United Kingdom Axa Full time**Description**: We have an exciting opportunity to join our HR team based at our Redhill office in the role of Employee Relations Advisor.The Employee Relations Advisor is the first point of contact for Line Managers and Investigating Managers to provide advice and support on all employee relations (ER) issues. The Employee Relations Advisor will help to...
-
Telephone Customer Liaison Advisor
2 weeks ago
Redhill, United Kingdom Lloyd Recruitment - Epsom Full timeTelephone Customer Liaison Advisor Job OpportunityWe are looking for an experienced Telephone Customer Liaison Advisor to join our team in Epsom.As a Telephone Customer Liaison Advisor, your primary responsibility will be to provide exceptional customer service to clients through effective communication and problem-solving skills.Your duties will...
-
Customer Service Advisor
4 days ago
Redhill, United Kingdom Search Consultancy Full timeCustomer Service Advisor - Redhill - £19,000 + Quarterly Bonuses - Full time & Part Time Roles Hours: The department operates between the hours of 9am and 7pm and therefore you will be required to work across a shift pattern. Full time - 35 Hours Part Time - Choice of hours available but you must be able to work Saturdays 09.00 - 14.00 Hours The Role As a...
-
Customer Service Advisor
5 days ago
Redhill, United Kingdom Reed Business Support Full timeOur client is a fantastic organisation within the financial space. They are currently looking for**Financial Support Advisors** for their customers who are in financial difficulty, you will be more than just a friendly voice to answer theirquestions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you can assist...
-
Customer Service Advisor
1 month ago
Redhill, United Kingdom CV-Library Full timeCustomer Service Advisor Do you have a min of 6 months experience of working in an inbound call centre? Would you be happy handling 40+ inbound calls as well as live chat and website enquiries? Are you keen to join a friendly, social and positive team? Are you available for immediate work? Weekly pay £12.50 p/hour + paid holiday and pension enrolment...
-
Customer Advisor
7 months ago
Redhill, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 12-15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 9.00pm** **UK Notional hourly rate £11.83 per hour (Inclusive of an £0.52 per hour, store specific location allowance)** **B&Q Redhill** We believe anyone can improve their home to make life...
-
Customer Advisor
7 months ago
Redhill, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 18.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Redhill** We believe anyone can improve their home to make life better. Every...