Customer Relations Advisor

5 months ago


Redhill, United Kingdom Lloyd Recruitment Services - Epsom Full time

**Customer Relations Advisor**
- Are you a customer service professional, who has experience handling escalated queries, complaints?
- Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation?

If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus.

**Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being**

The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA.

**Duties**:

- Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
- Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
- Adopt ‘right first time’ approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
- Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
- Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
- Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log.

**The Individual**:

- Be an effective team player
- Strong organisational skills and workload management
- Working to strict SLAs within a high-volume environment
- Assisting with other Customer Relations Tasks when required

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: EW13557



  • Redhill, United Kingdom Santander Full time

    SCUK Customer Relations Advisor Country: United Kingdom Are you an experienced, complaints handling expert and looking for a new customer service role in a company that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Customer Relations Advisor role at Santander Consumer Finance UK (SCUK) could be...


  • Redhill, United Kingdom Morgan Law Full time

    We are looking for an experienced Employee Relations Advisor for a large Surrey based organisation Your role will be to support the Senior Employee Relations Advisor in delivering a fully comprehensive, high quality and timely Employee Relations (ER) support service, via the internal ER Advisory team, to the organisation. You will manage a variety of...


  • Redhill, United Kingdom Lloyd Recruitment Services - Epsom Full time

    We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints. Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint. Following company guidelines and FCA regulations, each call will be...


  • Redhill, United Kingdom Santander Full time

    SCUK FiBa Customer Relations Advisor - 12m FTC Country: United Kingdom SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints...

  • Customer Advisor

    6 months ago


    Redhill, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Redhill** We believe anyone can improve their home to make life better. Every...

  • Customer Advisor

    6 months ago


    Redhill, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12-15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 9.00pm** **UK Notional hourly rate £11.83 per hour (Inclusive of an £0.52 per hour, store specific location allowance)** **B&Q Redhill** We believe anyone can improve their home to make life...


  • Redhill, United Kingdom CV-Library Full time

    Customer Service Advisor Do you have a min of 6 months experience of working in an inbound call centre? Would you be happy handling 40+ inbound calls as well as live chat and website enquiries? Are you keen to join a friendly, social and positive team? Are you available for immediate work? Weekly pay £12.50 p/hour + paid holiday and pension enrolment...


  • Redhill, United Kingdom CV-Library Full time

    Customer Service Advisor IMMEDIATE START Based: Redhill Must be a car driver (parking onsite) Mon - Fri 8:30am - 5:30pm (1 hour lunch break) Office based Join a well-established family run, UK-based eCommerce business who specialise in the supply of building products to the construction industry and related trades. With over 20 years of experience,...


  • Redhill, United Kingdom Team One UK recruitment Full time

    **Customer Service Advisor** **£20,000 - £22,000 per annum** **Redhill, Surrey** **Permanent, full-time** Do you have great people skills and are looking for a chance to start a career in office work? We have an urgent requirement for an enthusiastic customer service advisor who would be interested in working for an established organisation in Redhill...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Redhill, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Redhill, United Kingdom CV-Library Full time

    Customer Solutions Advisor Redhill £23-24,500 +incentives and easily reached targets, result in you being able to push your earnings upto £26-28,500 Monday to Friday 8.30-5pm or 9-5.15pm 5 mins from train and bus stations Our client is looking for 2 new colleagues to join their accounts team, where you’ll be integral to helping their...


  • Redhill, United Kingdom myGwork Full time

    Job Title: Customer Relations SpecialistCompany: Santander UKSantander UK is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We are seeking a Customer Relations Specialist to join our busy Customer Service team based in Redhill, Surrey.Role Overview: As a Customer Relations Specialist, you will be...


  • Redhill, United Kingdom AXA Partners Full time

    **Join Our Team as a Customer Support Advisor!** Are you ready to embark on an exciting journey with AXA? We're thrilled to announce openings for Customer Support Advisors within our esteemed Home & Motor department. If you're passionate about providing top-notch service and thrive in a dynamic environment, this opportunity is tailor-made for...


  • Redhill, United Kingdom Boots Full time

    Summary Job Reference: - 216459BR Redhill, High Street Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our 9 High St Redhill Surrey store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...


  • Redhill, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Dealerships in Redhill. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Advisor

    5 months ago


    Redhill, United Kingdom Boots Full time

    Summary Job Reference: - 230083BR Redhill, High Street Fixed Term 20 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Advisor

    5 months ago


    Redhill, United Kingdom Boots Full time

    Summary Job Reference: 231469BR - Job Reference: 2 3 1 4 6 9 B R Redhill, High Street Permanent 19.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...


  • Redhill, United Kingdom Team One UK Limited Full time

    Do you have great people skills and are looking for a chance to start a career in office work? We have an urgent requirement for an enthusiastic customer service advisor who would be interested in working for an established organisation in Redhill within the insurance sector. You will be taking inbound calls from customers and full training will be given....


  • Redhill, United Kingdom AXA Partners Full time

    Looking for a new fast-paced role within a Global Organisation? Look no further! AXA Partners are currently recruiting for Customer Support Advisors to join our Customer Support Team. As a Customer Support Advisor, you’ll be part of the Motor Breakdown team, who are there to support our customer and clients during their time of need. You’ll be liaising...


  • Redhill, United Kingdom Stellantis Financial Services Full time

    The Customer Accounts Advisor ensures all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. They provide a high standard of service to the client and promote maximum recoveries through effective account management.   **What will set you apart?** We...