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Onboarding Specialist
4 months ago
**_Do you enjoy analyzing data and problem solving? _**
**_Do you enjoy interacting with customers and internal teams? _**
**_Are you interested in supporting a global business? _**
We have an exciting opportunity for an Onboarding Specialist for the Digital Brand Services Sales Enablement team. The Onboarding Specialist will work directly with our Sales, Sales Enablement and Pricing & Invoicing Teams to ensure we have all necessary documents/information to raise and invoice order(s) for all incoming sales.
As a Sales Enablement Onboarding Specialist you will be responsible for coordinating the successful onboarding submission of all DBS Sales opportunities globally. In this role, you will be required to collaborate with sales and contacts within client/prospect accounts to collect all necessary documentation and required information for opportunity processing.
Someone who enjoys client interaction, problem solving, is self-motivated, and thrives in a fast-paced environment will do well in this position. Our most successful employees are deadline-driven, agile, and work well as a team player or independently. This role requires a strong ability to prioritize, a high-level of communication and organizational skills, and the ability to work effectively given mínimal direction.
Responsibilities include, but are not limited to:
- Serving as the project manager to oversee the onboarding of DBS Sales
- Management of communication with customers via Salesforce CRM
- Timely review, response, and initiation of all client requests
- Research and evaluation of requirements necessary for opportunity qualification
- Liaise between the customer, sales and internal teams to submit applicable onboardings
- Ability to communicate and collect requirements necessary for sales opportunities
- Assisting with customer questions and providing on-the-spot status updates
- Facilitating client and/or internal calls to provide updates on the status of the onboarding
- Managing the accuracy of all opportunity/onboarding information in Salesforce CRM
- Provide suggestions for improvements to both internal and external processes
What technical skills, experience and qualifications do you need?
- Focus on delivering high customer service standards
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to prioritize and manage time effectively
- Ability to manage a high-volume of work while adhering to quality performance standards
- Ambition to welcome challenges and strive to out-perform set goals and expectations
- Agility to work independently or in a team setting, often with mínimal direction
- Problem-solving skills, including research and analytical skills
- Ability to learn quickly and embrace new systems, technology, and processes
- Strong computer skills and proficiency in MS Excel and Office
- A high level of comfort preparing spreadsheets (Pivot tables and v-lookups)
- Model CSC values of service, teamwork, tenacity, agility, and being genuine.
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