Waiting List Administrator

We are looking to recruit an experienced, organised and motivated Waiting List Administrator to provide an efficient administrative service within the Orthopaedic department based at the Nuffield Orthopaedic centre.

The post holder will work directly with the clinical team and we are keen to appoint someone who is enthusiastic and motivated and who can manage the fluctuating demands of the role. You will have excellent word processing skills and well-developed communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential. You will need to be flexible and have the necessary secretarial/administrative experience required for such a post. Previous experience would be an advantage. You will have a good general level of education including GCSE English grade C or equivalent as well as excellent word processing skills.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

MAIN PURPOSE OF POST

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

**RESPONSIBILITIES**:
Administration

1. Provide primary inpatient administrative support to Consultants, clinical staff and all patients under their care, including booking theatre lists, managing diaries, general administration, correspondence support and other administrative duties as required.

2. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.

3.Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

4. Work from and update the PTL.

5.Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

General

1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Use the Trust IT systems (including EPR, Transcription systems, PACS, etc.) to register patients, make up a set of patient notes, make outpatient appointments, ensure that details are correct, check in / check of outpatient appointments as instructed

7. To contribute to on-going and future service development projects supporting continuous improvement of the services we provide.

8.Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

9.Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

10.Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

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