Patient Pathway Coordinator
2 weeks ago
Job summary
Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator's duty is to book Endoscopy procedures within the patient's clinical wait time and within priority order whilst meeting daily team targets.
Main duties of the job
To add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage where necessary. To schedule endoscopy admissions on EPR, assigning appointment dates appropriately in accordance with clinical priority and waiting times, liaising with the patient and ensuring they have all relevant information. Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of admissions Ensure close monitoring of the planned surveillance patients to avoid any delay of their Treatment by Date (TBD). Check all lists are fully booked to maximum capacity and if necessary, utilising any empty slots at short notice where possible. Validating the PTL on a daily basis and attending weekly patient tracking list meetings and making sure what's discussed and delegated is actioned. To share responsibilities of the different systems within Endoscopy such as email accounts, e-requesting, e-RS (electronic referral system) amongst the wider admin team. Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes Using the EPR system to ensure patient pathways are accurate.Please see attached full job description.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
General-
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Respond to communication and queries including email, face to face and over the telephone in a timely manner Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary. Person Specification
Education
Essential
Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths) Computer Literate High standard of spoken and written English
Desirable
Administrative experience
Experience
Essential
Excellent interpersonal and communication skills Evidence of positive approach to working in complex environments Keen to further own training and development Ability to prioritise
Desirable
Familiarity with NHS performance
Work Values
Essential
Good organisational skills Experience of working in a customer focused environment Excellent attention to detail Hard working with a motivated enthusiastic attitude Ability to work independently and within a team Ability to prioritise and work to deadlines-
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