Band 2 Teledermatology Support Administrator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
This is an exciting opportunity to be involved in UHB's exciting Teledermatology service. The post holder will be at the forefront of the service, preparing for clinics, meeting patients, typing up medical histories and assisting qualified photographers in taking high quality images of skin lesions.

We are looking for an organised, motivated individual who is skilled in administration and personable. This important role will provide a comprehensive and effective service to support the smooth and efficient running of the Community Based Teledermatology Photography service.

The successful applicant will be working in a supervised and supportive environment, and be required to communicate effectively and courteously with a range of internal/external personnel, patients and carers. They will need to provide a high level of customer service delivery when coming into contact with patients.

The post holder will work as part of the Clinical Photography team alongside other staff within the department, undertaking admin processes accurately and efficiently to assist in providing a service to multidisciplinary teams across the Trust.

**Main duties, tasks & skills required**:
They will need to:

- Manage their own workload on a daily basis to meet the demands of the service.
- Work closely with Teledermatology photographers to run efficient appointments.
- Provide support to temporary bank staff within the Teledermatology Service
- Complete necessary clinic preparation and ensure all paperwork is completed accurately and saved securely.
- Maintain appropriate levels of stock to meet the photographic requirements of each individual site.
- Accurately take notes, following processes and protocols to ensure all patient information and clinic information is accurate, complete and thorough.
- Be able to work in a fast paced clinical environment and able to deal with last minute changes or issues in a calm and professional manner.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

**Experience**:
**Essential**:

- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment

**Desirable**:

- Experience of working in Healthcare
- Experience of Trust systems

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Travel between sites with-in UHB.
- Able to communicate easily and effectively with staff of all levels and of all specialties.
- Work effectively and flexibly as part of a team to meet the needs of the services
- Must be able to demonstrate an understanding of equality and diversity
- Networking skills and ability to build working relationships within and out with the Trust.
- Good negotiating skills.
- Strong analytical, problem solving and numeracy skills

**Desirable**:

- Prepared to be flexible with hours worked.

**Disclosure and Barring Service Check**:

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