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Secure Transport Attendant

4 months ago

London Gatwick Airport, United Kingdom IPRS MTS Full time

IPRS Medical Transport Services (IPRS MTS) is a growing organisation supplying general and specialist patient transport services across the Southeast of the UK and also to and from Europe.

**IPRS MTS** is a sister company to IPRS Aeromed, providing custom solutions for ambulance transport services including high dependency, bariatric and mental health transfers. Our knowledgeable team has the skills and expertise to make your patient’s journey reassuringly stress-free, taking care of all the clinical and logístical elements for you.

We are growing our fleet of ambulances and response vehicles to better meet the increased demand from our clients.

**Position**:
We are looking for a** Secure Ambulance Attendant** to Support IPRS MTS secure transport service.

**The Role**:
**The Secure Transport Attendant **plays a crucial role in supporting and assisting individuals with mental health conditions during transportation to and from healthcare facilities in the UK. This position requires a compassionate and empathetic individual who can ensure patients’ safety, comfort, and well-being throughout their journey. The Secure Transport Attendant works closely with healthcare professionals and transport teams to facilitate seamless transportation services for individuals with mental health needs.

**The responsibilities include**:
**Transport Assistance**:
> Accompany individuals with mental health conditions to and from healthcare facilities, ensuring their safety and comfort during the journey.

**Patient Support**:

- Provide emotional support, reassurance, and encouragement to patients during transportation, demonstrating empathy and understanding of their mental health needs.

**Communication**:
> Maintain effective and professional communication with patients, healthcare professionals, and transport teams to ensure coordinated and efficient services.

**Crisis Management**:

- ** **Recognize and respond appropriately to any potential crises during transportation, following established protocols and procedures to ensure the safety and well-being of the patients.

**Documentation**:

- Maintain accurate records and documentation related to patient transportation, including any observations, incidents, or changes in the patient's condition.

**Equipment and Supply Management**:
> Ensure all necessary equipment and supplies, such as medical aids or restraints, are available and utilised adequately during transportation.

**Safety and Compliance**:
> Adhere to safety guidelines and protocols during transportation, including infection control measures and using personal protective equipment (PPE) properly.

**Training and Development**:

- ** **Participate in ongoing training and professional development activities to enhance knowledge and skills related to mental health transportation and care.

**Collaboration**:
> Collaborate with multidisciplinary teams, including healthcare professionals, social workers, and support staff, to facilitate seamless coordination of care for patients.

**Confidentiality**:

- Maintain strict confidentiality regarding patient information and adhere to data protection regulations and policies.

**Who are we looking for?**

**Requirements**:
**To be seriously considered for this role, please have the following**:
Qualifications**:FREC 3, FREC 4** (physical interventions disengagement training, desirable but not essential)

**Experience**:
Experience working in a similar role, preferably in the mental health or healthcare sector.

**Skills**:

- Knowledge of mental health conditions, their symptoms, and appropriate support strategies

> Excellent communication and interpersonal skills to establish rapport with patients and healthcare professionals.

> Ability to remain calm and composed in stressful situations and demonstrate practical crisis management skills.

> Strong organisational and time management skills to ensure timely and efficient transportation services.

> Valid driver's license (where required) and a clean driving record minimum of 6 points.