Senior Records Officer

2 months ago

London, United Kingdom King's College London Full time

Job id: 084826. Salary: £32,332 - £37,099 per annum plus £5,000 London Weighting Allowance per annum.

Posted: 21 February 2024. Closing date: 17 March 2024.

Business unit: Students & Education. Department: Student Administrative Services.

Location: Strand Campus. Category: Professional & Support Services.

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**About Us**

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Student Administration Services, undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation, Police Registration, and Orientation. We work to ensure all students who study at King's receive a world class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.

About the Role

This post will be offered on an indefinite contract.

This is currently a hybrid working role with both work from home and on campus. The role will be based in our department, on the Strand (Bush House) campus*.*

Key Responsibilities

Ensure that full, accurate and accessible records are kept in the University's student record system (SITS), working with students, faculties, and other departments as necessary to resolve data issues through record interrogation and fact-finding.

Work closely with professional services and academic staff, offering guidance on the university’s processes, procedures and the regulations, and training colleagues in their use as needed.

Contribute and deliver key Student administrative processes across the academic year, including Changes of Registration, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.

Act as a champion for procedure and policy relating to the Student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information.

Act as a consistently professional and solution-focussed ambassador for Student Administrative Services as a whole. Contributing proactively to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency.

Develop an expert knowledge of SITS and other systems required to perform the role.
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, Knowledge and Experience

Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in higher education, or a compliance role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training;
- Excellent IT Skills, including with the Microsoft Office Suite
- Excellent administrative skills, including the ability to organise, and plan ahead effectively
- Good interpersonal, communication and presentation skills
- Ability to work collaboratively
- Flexible and comfortable with adapting to change;
- Knowledge of the student management systems SITS

Desirable criteria
- A general understanding of GDPR and the importance of the protection of personal data
- Experience of working in Higher Education

Further Information

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Interviews are scheduled to take place in the week commencing 21 March 2024.

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